At a Glance
- Tasks: Support global clients in mental health solutions and enhance customer experiences.
- Company: Lyra Health, a leader in mental health solutions for employers.
- Benefits: Fully remote role with competitive salary and benefits aligned with UK law.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Join a mission-driven team transforming mental health care globally.
- Qualifications: 5+ years in customer relationship management and a passion for mental health.
The predicted salary is between 50000 - 65000 £ per year.
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Lyra Health is looking for a skilled and collaborative Global Account Consultant to serve as a subject matter expert for our international customers. In this role, you will partner closely with our Customer Success Managers to deliver a world-class experience, ensuring the unique needs of our global clients are met. Your expertise will be vital in driving customer retention and growth by navigating the nuances of international service delivery, solving complex problems, and building strong relationships with both customers and our global network of providers. This role is fully remote and candidates must be physically located within the United Kingdom.
Responsibilities
- Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers.
- Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries.
- Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews.
- Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement.
- Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies.
- Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support.
- Maintain accurate and up-to-date customer records in our internal systems.
Minimum level of experience required
- 5+ years of customer relationship management experience.
- 3+ years of experience within an Employee Assistance Program (EAP) setting.
- Excellent verbal and written communication skills.
- Strong project management and cross-functional collaboration skills.
- Ability to prioritize and multitask, balancing the needs of multiple customers.
- Excellent negotiation and creative problem-solving abilities.
- Bachelor's degree in Business or a related field, or equivalent practical experience.
Minimum skillset required
- Strong project management and cross-functional collaboration skills.
- Ability to prioritize and multitask, balancing the needs of multiple customers.
- Excellent negotiation and creative problem-solving abilities.
- Direct experience in a global or international role.
- A strong passion for mental health and a customer-centric mindset.
- Ability to thrive in a fast-paced, ambiguous environment and effectively manage change.
- A dynamic, professional, and collaborative work style.
- Excellent computer literacy.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
Senior Global Account Consultant employer: Lyra Health
Lyra Health is an exceptional employer, offering a fully remote work structure from the UK that promotes flexibility and work-life balance. With a strong commitment to employee well-being, Lyra provides generous benefits including 28 days of holiday, private medical insurance, and a discretionary bonus scheme, all within a supportive and inclusive work culture that values diversity and personal growth. Joining Lyra means being part of a transformative mission in mental health care, where your contributions directly impact the lives of millions across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Global Account Consultant
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Lyra Health!
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If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Lyra Health.
We think you need these skills to ace Senior Global Account Consultant
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Lyra Health. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Lyra Health and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Lyra Health. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Lyra Health's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Lyra Health
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Lyra Health.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Lyra Health will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Lyra Health and how you would contribute to adapting HR strategies.
