At a Glance
- Tasks: Be the go-to expert for our global clients, ensuring top-notch service delivery.
- Company: Join Lyra Health, a leader in mental health solutions with a supportive culture.
- Benefits: Enjoy free mental health services, generous vacation, and a monthly tech stipend.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference in mental health while working with diverse international teams.
- Qualifications: 5+ years in customer relations and a passion for mental health are key.
The predicted salary is between 46300 - 52800 £ per year.
Lyra Health is looking for a skilled and collaborative Global Account Consultant to serve as a subject matter expert for our international customers. In this role, you will partner closely with our Customer Success Managers to deliver a world-class experience, ensuring the unique needs of our global clients are met. Your expertise will be vital in driving customer retention and growth by navigating the nuances of international service delivery, solving complex problems, and building strong relationships with both customers and our global network of providers.
- Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers.
- Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries.
- Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews.
- Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement.
- Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies.
- Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support.
- Maintain accurate and up-to-date customer records in our internal systems.
Benefits:
- Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge.
- Medical, dental, and vision benefits, and free monthly membership to One Medical.
- Four weeks of vacation and paid holidays.
- Monthly tech stipend.
- 401k and equity options.
Qualifications:
- Excellent verbal and written communication skills.
- 5+ years of customer relationship management experience.
- Bachelor’s degree in Business or a related field, or equivalent practical experience.
- 3+ years of experience within an Employee Assistance Program (EAP) setting.
- Strong project management and cross-functional collaboration skills.
- Ability to prioritize and multitask, balancing the needs of multiple customers.
- Excellent negotiation and creative problem-solving abilities.
- Excellent computer literacy.
- Ability to thrive in a fast-paced, ambiguous environment and effectively manage change.
- A dynamic, professional, and collaborative work style.
- Direct experience in a global or international role.
- A strong passion for mental health and a customer-centric mindset.
Global Account Consultant in London employer: Lyra Health
Lyra Health is an exceptional employer, offering a fully remote work structure from the UK that promotes flexibility and work-life balance. With a strong commitment to employee well-being, Lyra provides generous benefits including 28 days of holiday, private medical insurance, and a discretionary bonus scheme, all within a supportive and inclusive work culture that values diversity and personal growth. Joining Lyra means being part of a transformative mission in mental health care, where your contributions directly impact the lives of millions across Europe.
