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For Companies At a Glance
- Tasks: Support mental health clients through assessments, therapy sessions, and case management.
- Company: Lyra Health, a leader in mental health solutions for employers.
- Benefits: Flexible home-working, competitive salary, 28 days holiday, and professional development.
- Other info: Join a rapidly growing team with opportunities for career advancement.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: BACP registered or equivalent, with experience in mental health counselling.
The predicted salary is between 37000 - 45000 ÂŁ per year.
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peerâreviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peerâreviewed research confirms Lyraâs transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to lifeâchanging mental health care through Lyra Empower, the only fully integrated, AIâpowered platform combining the highestâquality care and technology solutions.
Role Overview
Weâre looking to add experienced BACP registered (or equivalent) counsellors into our team as permanent Clinical Case Managers. The role will involve supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering videoâbased therapy sessions and overarching case management services for our clients. The role requires collaboration with our other global clinical teams.
The UK and Republic of Ireland team is growing quickly, so you will need to work in a fastâpaced, agile environment, remain flexible and support our business and service development. This is a great opportunity to help shape our business.
The position is permanent, fiveâday a week or partâtime with the option of a threeâ or fourâday equivalent if preferred. It is a purely homeâworking role based in the UK or ROI, offering a great workâlife balance. We operate a fixed shift pattern including weekday or weekend shifts to cover the service from 8 am â 8 pm seven days a week.
Key Responsibilities
- Working with a wide range of presenting issues and severity
- Robustly managing safeguarding and risk cases
- Quickly assessing clinical needs
- Implementing clinically appropriate treatment plans
- Monitoring and caseâmanaging your caseload
- Provide the first point of contact for service users accessing Lyra Workplace Mental Health service via the helpline or online chat facility
- Support and contain service users in the moment with brief goalâfocused therapeutic support and psychoeducation
- Complete appropriate brief clinical, therapeutic assessments to determine the service user needs
- Conduct robust risk assessments and swiftly implement risk management plans as required
- Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goalâoriented therapy or other services, local charities, health care as clinically appropriate
- Accurately capture all information on the clinical database pertinent to the clinical management of the case
- Adhere to all clinical and operational protocols, standards, service levels and procedures
- Work collaboratively with our global clinical teams
- Liaise with affiliate clinicians for case updates as required
- Contribute to the service and business development as required
- Play an active role in governance and quality assurance as required
Qualifications
- Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and/or the Republic of Ireland
- Current registration or accreditation with relevant professional body
- Experience
- Essential: Experience of working with a broad range of psychological health and workplaceârelated issues (mental health, trauma, stress, relationship issues, child related issues, anxiety, and substanceârelated issues), minimum of 400 hours therapeutic delivery postâqualification, experience of working in highâpressure, timeâlimited environments and with highârisk cases such as suicide, abuse, substance use and abuse, minimum of 2 years working experience.
- Desirable: Currently employed or previous experience working for an EAP Provider in the UK and/or the Republic of Ireland
- Experience of working in a timeâlimited framework
- Previous intake clinician working experience that includes telephonic, live chat and email counselling
About You
- Ability to effectively prioritise multiâtask and work in a timeâpressured environment
- Computer literacy and ability to type whilst conducting clinical work on the phone
- Articulate
- Good telephone manner and ability to provide telephonic therapy
- Good clinical understanding and ability to manage risk
- Good timeâmanagement ability
- Ability to work within a team
- Business and commercial awareness
Why Lyra?
28 days holidays plus
Clinical Case Manager in London employer: Lyra Health
Contact Detail:
Lyra Health Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Clinical Case Manager in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, especially those who might know about openings at Lyra. A friendly chat can sometimes lead to insider info that could give you the edge.
â¨Tip Number 2
Prepare for the interview by brushing up on your clinical knowledge and case management skills. Be ready to discuss how you've handled high-pressure situations and complex cases in the past. We want to see your expertise shine!
â¨Tip Number 3
Show us your passion for mental health! During interviews or chats, share your personal experiences or motivations for wanting to work in this field. Authenticity goes a long way in making a memorable impression.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining our team at Lyra.
We think you need these skills to ace Clinical Case Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Case Manager role. Highlight your relevant experience, especially in mental health and case management, to show us youâre the perfect fit for our team.
Showcase Your Skills: Donât just list your qualifications; demonstrate how your skills align with what weâre looking for. Talk about your experience with high-pressure environments and managing risk cases, as these are key for us at Lyra.
Be Authentic: Let your personality shine through in your application. We value authenticity, so share your passion for mental health and why you want to join our mission at Lyra. Itâll help us see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates from our team.
How to prepare for a job interview at Lyra Health
â¨Know Your Stuff
Before the interview, make sure youâre well-versed in Lyra Healthâs mission and values. Familiarise yourself with their mental health solutions and the specific role of a Clinical Case Manager. This shows genuine interest and helps you align your answers with what theyâre looking for.
â¨Showcase Your Experience
Prepare to discuss your previous experience in detail, especially your work with high-risk cases and diverse psychological issues. Use specific examples to illustrate how youâve successfully managed safeguarding and risk cases, as this will demonstrate your capability to handle the responsibilities of the role.
â¨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. Itâs crucial for a Clinical Case Manager to communicate effectively, so showing that you can listen and engage will set you apart.
â¨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the challenges they face, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and work style.