At a Glance
- Tasks: Support mental health needs through helplines, online chats, and video therapy sessions.
- Company: Join Lyra Health, a leader in mental health care with a global team.
- Benefits: Enjoy 28 days holiday, private medical insurance, and professional development opportunities.
- Other info: Flexible part-time roles available with excellent career growth potential.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: BACP registered or equivalent counselling qualification and experience in mental health.
The predicted salary is between 36000 - 60000 € per year.
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer‑reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer‑reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life‑changing mental health care through Lyra Empower, the only fully integrated, AI‑powered platform combining the highest‑quality care and technology solutions.
Role Overview
We’re looking to add experienced BACP registered (or equivalent) counsellors into our team as permanent Clinical Case Managers. The role will involve supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering video‑based therapy sessions and overarching case management services for our clients. The role requires collaboration with our other global clinical teams.
The UK and Republic of Ireland team is growing quickly, so you will need to work in a fast‑paced, agile environment, remain flexible and support our business and service development. This is a great opportunity to help shape our business.
The position is permanent, five‑day a week or part‑time with the option of a three‑ or four‑day equivalent if preferred. It is a purely home‑working role based in the UK or ROI, offering a great work‑life balance. We operate a fixed shift pattern including weekday or weekend shifts to cover the service from 8 am – 8 pm seven days a week.
Key Responsibilities
- Working with a wide range of presenting issues and severity
- Robustly managing safeguarding and risk cases
- Quickly assessing clinical needs
- Implementing clinically appropriate treatment plans
- Monitoring and case‑managing your caseload
- Provide the first point of contact for service users accessing Lyra Workplace Mental Health service via the helpline or online chat facility
- Support and contain service users in the moment with brief goal‑focused therapeutic support and psychoeducation
- Complete appropriate brief clinical, therapeutic assessments to determine the service user needs
- Conduct robust risk assessments and swiftly implement risk management plans as required
- Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal‑oriented therapy or other services, local charities, health care as clinically appropriate
- Accurately capture all information on the clinical database pertinent to the clinical management of the case
- Adhere to all clinical and operational protocols, standards, service levels and procedures
- Work collaboratively with our global clinical teams
- Liaise with affiliate clinicians for case updates as required
- Contribute to the service and business development as required
- Play an active role in governance and quality assurance as required
Qualifications
- Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and/or the Republic of Ireland
- Current registration or accreditation with relevant professional body
Experience
- Essential: Experience of working with a broad range of psychological health and workplace‑related issues (mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance‐related issues), minimum of 400 hours therapeutic delivery post‑qualification, experience of working in high‑pressure, time‑limited environments and with high‑risk cases such as suicide, abuse, substance use and abuse, minimum of 2 years working experience.
Desirable
- Currently employed or previous experience working for an EAP Provider in the UK and/or the Republic of Ireland
- Experience of working in a time‑limited framework
- Previous intake clinician working experience that includes telephonic, live chat and email counselling
About You
- Ability to effectively prioritise multi‑task and work in a time‑pressured environment
- Computer literacy and ability to type whilst conducting clinical work on the phone
- Articulate
- Good telephone manner and ability to provide telephonic therapy
- Good clinical understanding and ability to manage risk
- Good time‑management abilityAbility to work within a team
- Business and commercial awareness
Why Lyra?
- 28 days holidays plus bank holidays per year
- Private medical insurance
- Discretionary bonus scheme
- Group life assurance – up to 10× annual salary
- Critical health insurance – 2× annual salary lump sum paid out, in accordance to illness
- Access to 24/7 Employee Assistance Programme
- Accredited Living Wage Employer
- Monthly contribution towards external supervision
- Robust CPD program and senior clinical support
- Professional membership fees compensated
- Exposure and experience of working amongst a global clinical team
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
Clinical Case Manager employer: Lyra Health
Lyra Health is an exceptional employer, offering a supportive and flexible work environment for Clinical Case Managers. With a commitment to employee well-being, we provide comprehensive benefits including private medical insurance, a robust CPD programme, and opportunities for professional growth within a global clinical team. Our culture prioritises mental health and work-life balance, making it an ideal place for those seeking meaningful and rewarding employment in the mental health sector.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Case Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for a Clinical Case Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience with psychological health and workplace issues. Join relevant groups and engage in discussions to get noticed by potential employers.
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to clinical case management and be ready to discuss your experience with high-pressure situations. Mock interviews with friends or colleagues can help you feel more confident.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Lyra Health site. This way, you’ll ensure your application gets the attention it deserves and you can showcase your enthusiasm for joining our team.
We think you need these skills to ace Clinical Case Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Clinical Case Manager role. Highlight your relevant experience, especially in mental health and case management, to show us you’re the perfect fit!
Showcase Your Skills:Don’t forget to emphasise your skills in risk assessment and therapeutic delivery. We want to see how you’ve handled high-pressure situations and what makes you a strong candidate for our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Lyra Health
✨Know Your Stuff
Make sure you brush up on your clinical knowledge and the specific mental health issues mentioned in the job description. Familiarise yourself with common presenting issues like anxiety, trauma, and substance-related problems, as well as the relevant assessment techniques.
✨Showcase Your Experience
Prepare to discuss your previous experience in high-pressure environments and how you've managed safeguarding and risk cases. Be ready to share specific examples of your therapeutic delivery and how you've implemented treatment plans effectively.
✨Practice Your Communication Skills
Since this role involves a lot of client interaction via helpline and online chat, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with the format.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to case management or how they support their clinical teams, which will demonstrate your enthusiasm for the position.
