At a Glance
- Tasks: Support our clinical team with administration, data entry, and managing bookings.
- Company: Join Lyra Health, a leader in mental health solutions for over 20 million people globally.
- Benefits: Enjoy 28 days holiday, private medical insurance, and a discretionary bonus scheme.
- Other info: Flexible working hours and opportunities for career growth in a supportive team.
- Why this job: Make a real difference in mental health care while developing your skills in a fast-paced environment.
- Qualifications: Previous admin experience and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
We’re looking to add an experienced Clinical Administrator into our team. The role will involve supporting our EAP Clinical Case Management team with data entry, data processing, assisting with processing referrals, sourcing affiliates, managing diaries, managing bookings, processing queries, invoicing and general administration duties, whilst collaborating and supporting our other global clinical teams. As the UK and Ireland team is growing quickly, we’ll require you to be able to work in a fast-paced, agile environment, to be flexible and support our business, the growing team and our service development. This is a great opportunity for you to help shape our business.
Key Responsibilities
- Support the clinical team with clinical administration of cases sending sourcing emails, adding session updates to the Lyra system, and escalating queries for action.
- Assist clinical specialists with the coordination of ad-hoc interventions including learning & development activities, critical incidents and ensure the capturing of such events on Lyra systems.
- Assist with the recruitment and management of the affiliate therapy network.
- Assist with the processing of invoices relating to clinical interventions and ensure that invoices and services/sessions invoiced for are aligned to the clinical data in the Lyra systems.
- Effective collaboration with Lyra Finance teams to ensure timely handling of invoices.
- Continued engagement with the various clinical teams and Lyra affiliates to ensure that cases are effectively managed.
- Work collaboratively with our global clinical teams.
- Liaising with affiliate clinicians for appointments and case updates as required.
- Contribute to the service and business development as required.
- Flexibility in working hours and activities in line with business needs.
- Play an active role in governance and quality assurance as required.
Qualifications
Essential:
- Previous experience in a similar administration role.
- Experience of working in high pressure, time limited environments.
- Excellent communication skills.
Desirable:
- Experience of working with clinicians or within a multidisciplinary team.
- Knowledge of working within administrative boundaries and knowing when to escalate for senior or clinical support.
- Ability and experience of working autonomously from home in a remote based role.
- Experience of working under pressure and in areas where clarity may be lacking.
About you
- Ability to effectively prioritise multi-task and work in a time pressured environment.
- Computer literacy & ability to type whilst conducting work on the phone.
- Articulate with attention to detail.
- Able to work independently and as part of a team.
- Good time management ability.
- A keen sense of ownership and responsibility for the quality of work produced.
- Business and commercial awareness.
- Customer first approach.
- Openness to change with a growth mindset.
Why Lyra?
- 28 days holidays plus bank holidays per year.
- Private medical insurance.
- Discretionary bonus scheme.
- Group life assurance - up to 10x annual salary.
- Critical health insurance - 2x Annual salary lump sum paid out, in accordance to illness.
- Access to 24/7 Employee Assistance Programme.
- Accredited Living Wage Employer.
- £20,000 - £25,000 a year.
Clinical Administrator employer: Lyra Health
Lyra Health is an exceptional employer, offering a dynamic work environment that prioritises mental health solutions and employee well-being. With generous benefits such as 28 days of holiday, private medical insurance, and a commitment to professional growth, employees are empowered to thrive in their roles while contributing to transformative care. The collaborative culture fosters innovation and flexibility, making it an ideal place for those seeking meaningful and rewarding employment in the mental health sector.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, especially those connected to Lyra. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Lyra Health, its mission, and recent developments. This shows you're genuinely interested and ready to contribute to their amazing work.
✨Tip Number 3
Practice your communication skills. As a Clinical Administrator, you'll need to articulate clearly and manage queries effectively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of things at Lyra.
We think you need these skills to ace Clinical Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Clinical Administrator role. Highlight your relevant experience in administration and any specific skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, don’t shy away from demonstrating your ability to articulate ideas clearly. Use examples from your past experiences where you effectively communicated with teams or clients.
Emphasise Your Flexibility:We’re looking for someone who can thrive in a fast-paced environment. Share instances where you’ve successfully adapted to changing priorities or worked under pressure. This will show us you’re ready for the dynamic nature of our team!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Lyra Health
✨Know Your Stuff
Before the interview, make sure you understand Lyra Health's mission and values. Familiarise yourself with their mental health solutions and how they support employers. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Skills
Prepare specific examples from your previous roles that highlight your administrative skills, especially in high-pressure environments. Be ready to discuss how you've managed multiple tasks, prioritised effectively, and collaborated with teams to achieve goals.
✨Ask Smart Questions
Come prepared with thoughtful questions about the role and the team dynamics. Inquire about how the Clinical Administrator fits into the larger picture at Lyra and what challenges the team is currently facing. This shows you're proactive and genuinely interested in contributing.
✨Demonstrate Flexibility
Since the role requires adaptability in a fast-paced environment, be ready to discuss times when you've successfully adjusted to changing priorities or worked outside your comfort zone. Highlight your willingness to take on new challenges and support the team's growth.
