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For Companies At a Glance
- Tasks: Support mental health clients through assessments, therapy sessions, and case management.
- Company: Lyra Health, a leader in mental health solutions for employers.
- Benefits: 28 days holiday, private medical insurance, and professional development opportunities.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: BACP registered or equivalent counselling qualification with relevant experience.
- Other info: Join a fast-growing team with flexible working options and a supportive culture.
The predicted salary is between 25000 - 29000 £ per year.
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered outcomes in access, clinical effectiveness and cost efficiency. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Role Overview
We’re looking to add experienced BACP registered (or equivalent) counsellors into our team as permanent Clinical Case Managers. The role will involve supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering video-based therapy sessions and overarching case management services for our clients. You will collaborate and support our other global clinical teams.
As the UK and Republic of Ireland team is growing quickly, you’ll need to work in a fast-paced, agile environment, be flexible and support our business, the growing team and our service development. This is a great opportunity to help shape our business.
The role is a permanent five-day-a-week role or part-time, with the option of a three- or four-day equivalent if preferred. This is a purely home-working role, based in the UK or ROI, and offers a good work-life balance.
We operate a fixed shift pattern for this position including weekday or weekend shifts to cover the service from 8am – 8pm, 7 days per week.
Key Responsibilities
- Working with a wide range of presenting issues and severity
- Robustly managing safeguarding and risk cases
- Quickly assessing clinical needs
- Implementing clinically appropriate treatment plans
- Monitoring and case managing your caseload
- Provide the first point of contact for service users accessing Lyra Workplace Mental Health service either via the helpline or online chat facility
- Support and contain service users in the moment with brief goal-focused therapeutic support and psychoeducation
- Complete appropriate brief clinical, therapeutic assessments to determine service user needs
- Conduct robust risk assessments and swiftly implement risk management plans as required
- Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal-oriented therapy or other services, local charities, or health care as clinically appropriate
- Accurately capture all information on the clinical database pertinent to the clinical management of the case
- Adhere to all clinical and operational protocols, standards, service levels and procedures
- Work collaboratively with our global clinical teams
- Liaising with affiliate clinicians for case updates as required
- Contribute to the service and business development as required
- Play an active role in governance and quality assurance as required
Qualifications
- Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and/or the Republic of Ireland
- Current registration or accreditation with relevant professional body
Experience
- Essential
- Experience of working with a broad range of psychological health and workplace-related issues, including mental health, trauma, stress, relationship issues, child-related issues, anxiety, and substance-related issues
- Minimum of 400 hours therapeutic delivery post-qualification
- Experience of working in high-pressure, time-limited environments
- Experience of working with high-risk cases such as suicide, abuse, as well as substance use and abuse
- Minimum of 2 years working experience
- Desirable
- Currently employed or previous experience working for an EAP Provider in the UK and/or the Republic of Ireland
- Experience of working in a time-limited framework
- Previous intake clinician working experience that includes telephonic, live chat, and email counselling
About You
- Ability to effectively prioritize multitask and work in a time-pressured environment
- Computer literacy and ability to type whilst conducting clinical work on the phone
- Articulate and good telephone manner with the ability to provide telephonic therapy
- Good clinical understanding and ability to manage risk
- Good time management ability
- Ability to work within a team
- Business and commercial awareness
Why Lyra?
- 28 days holidays plus bank holidays per year
- Private medical insurance
- Discretionary bonus scheme
- Group life assurance – up to 10x annual salary
- Critical health insurance – 2x annual salary lump sum paid out, in accordance to illness
- Access to 24/7 Employee Assistance Programme
- Accredited Living Wage Employer
- Monthly contribution towards external supervision
- Robust CPD program and senior clinical support
- Professional membership fees compensated
- Exposure and experience of working amongst a global clinical team
£30,000 – £35,000 a year
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under CPRA and GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes described. This information will be retained only as long as needed. Lyra does not sell or share personal information. For more information, contact the Global DPO. Workforce Privacy Notice is available upon request.
The benefits available to those located in the UK will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.
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Clinical Case Manager employer: Lyra Health, Inc.
Contact Detail:
Lyra Health, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Case Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, attend relevant events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Lyra Health thoroughly, understand their mission, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think about how you can showcase your skills in a fast-paced environment.
✨Tip Number 3
Showcase your flexibility! Since the role requires adaptability, be prepared to discuss examples of how you've thrived in dynamic settings. Highlight your ability to manage high-pressure situations and your experience with diverse mental health issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Lyra team and contributing to their mission.
We think you need these skills to ace Clinical Case Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinical Case Manager role. Highlight your relevant experience, especially in mental health and case management, to show us you’re the perfect fit!
Showcase Your Skills: Don’t forget to emphasise your skills in risk assessment and therapeutic delivery. We want to see how you can handle high-pressure situations and support our clients effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon so we can easily understand your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lyra Health, Inc.
✨Know Your Stuff
Make sure you’re well-versed in the specifics of mental health care and the role of a Clinical Case Manager. Brush up on your knowledge of psychological health issues, treatment plans, and risk assessments. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your previous experience with high-risk cases and how you've managed them. Be ready to share specific examples of your therapeutic delivery and any challenging situations you've navigated. This will demonstrate your capability to handle the demands of the role effectively.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s crucial for a Clinical Case Manager to communicate well, so showing that you can listen and engage will set you apart.
✨Ask Insightful Questions
Prepare some thoughtful questions about Lyra Health and the team you'll be working with. Inquire about their approach to mental health care or how they support their employees. This shows that you’re not just interested in the job, but also in the company culture and values.
