At a Glance
- Tasks: Assist clients with legal queries and claims via inbound calls.
- Company: Lyons Davidson is a national law firm known for exceptional legal services.
- Benefits: Enjoy hybrid working, flexible hours, and provided equipment.
- Other info: Fixed part-time shifts available, no cold calling involved.
- Why this job: Join a supportive team and make a real difference in clients' lives.
- Qualifications: Good communication skills and IT literacy; training provided.
20 hours per week, Mon-Fri between 8am and 6pm and Saturday between 9am and 2pm. Fixed shifts - various hours available, to be discussed at interview. The role will be hybrid (home/office based) so you will need to be able to commute to our office in Cardiff City Centre. Laptops and other equipment needed for the role will be provided.
Overview
The Role
Responsibilities
- The position will be based in the Legal Services Contact Team, using appropriate communication channels to assist our clients. Your role extends to several legal disciplines including personal injury, civil litigation and legal helpline.
- It will include contacting referred clients in a timely manner and gathering the information required to process their claim and assist with their immediate needs. No cold calling.
- You will be taking inbound customer service calls, making amendments to, and providing progress updates on existing claims and answering general enquiries.
- You will be the first point of contact for the legal advice lines, taking details from the client and transferring them to the appropriate department.
- A friendly and upbeat telephone manner is essential.
- We require enthusiastic, self-motivated and flexible individuals with a positive approach to customer service.
- You will be empathetic and patient when required, and always willing to go the extra mile to assist our clients.
- Ideally you should be IT literate; however, full system training will be provided.
- You will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role.
About Lyons Davidson
Lyons Davidson is a national law firm providing legal services to businesses and individuals. We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.
Legal Services Contact Centre Agent - Part Time in Cardiff employer: Lyons Davidson
Lyons Davidson is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements. With a focus on professional development, employees have access to comprehensive training and growth opportunities within the legal sector. Located in the vibrant Cardiff City Centre, the company provides a dynamic environment where you can make a meaningful impact while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Services Contact Centre Agent - Part Time in Cardiff
✨Leverage Your Local Law Community
Get involved with local legal societies or student law associations; they often have great networking events and workshops. It’s a brilliant way to meet practising lawyers and potentially get referred for part-time roles at firms like Lyons Davidson.
✨Showcase Your Skills with Mock Trials
Participate in mock trial competitions or legal clinics while studying. This not only sharpens your skills but also gives you practical experiences to talk about in interviews—perfect for a part-time role in law!
✨Tap Into Internship Networks
Make use of university career services to find internships or part-time opportunities. Many law firms source talent directly from student pools, so getting your foot in the door can lead to a longer-term position at a place like Lyons Davidson!
✨Apply Directly on Our Website
Don’t forget to check out Lyons Davidson’s careers page for specific listings. Applying directly can often give you an edge—plus, we appreciate candidates who show interest in our firm specifically!
We think you need these skills to ace Legal Services Contact Centre Agent - Part Time in Cardiff
Some tips for your application 🫡
Highlight Relevant Law Experience:When applying for this part-time role, make sure to focus on any legal internships, placements, or volunteer work you've done. Even if it’s just shadowing a lawyer, let us know how these experiences shaped your understanding of law and legal services. Every bit counts and shows your commitment to the field!
Use Clear Legal Terminology:Since you’re applying for a position in law services, it’s important to use appropriate legal terminology in your CV and cover letter. This will not only demonstrate your knowledge but also show us that you’re comfortable with the language of the profession. Avoid jargon overload, though; clarity is key!
Show Your Availability:As this is a part-time position, don’t forget to clearly state your availability in your application. Let us know what days and hours you’re free to work, and make it easy for us to see how you’d fit into our team. The more specific, the better!
Tailor Your Cover Letter Just For Us:Your cover letter is a chance to shine! Make it personal and tailored specifically to our role at Lyons Davidson. Talk about why you’re interested in legal services and how your experiences align with what we do. A sprinkle of passion goes a long way!
How to prepare for a job interview at Lyons Davidson
✨Show Off Your Legal Knowledge
Brush up on key legal concepts and current events in the legal realm that may affect your role. Be ready to discuss any relevant case studies or examples, as this demonstrates your engagement with the law beyond just theoretical knowledge.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you might be assessed on how you'd handle specific legal situations. Think about practical examples from your studies or previous experiences that highlight your problem-solving skills and ethical considerations.
✨Balance Your Expertise with Flexibility
As this is a part-time role, be prepared to discuss your time management skills and how you can juggle work with your studies or other commitments. Employers will want to see how you can contribute effectively while maintaining a flexible schedule.
✨Highlight Your Commitment to Continuous Learning
Conveying your dedication to ongoing education in the legal field gives a strong impression. Mention any additional courses, certifications, or workshops you've pursued that enhance your legal expertise, showing your motivation for growth in your career.
