At a Glance
- Tasks: Assist clients with legal queries and claims via inbound calls.
- Company: Lyons Davidson is a national law firm known for exceptional legal services.
- Benefits: Enjoy hybrid working, flexible hours, and provided equipment.
- Other info: Fixed part-time shifts available, no cold calling involved.
- Why this job: Join a supportive team and make a real difference in clients' lives.
- Qualifications: Good communication skills and IT literacy; training provided.
20 hours per week, Mon-Fri between 8am and 6pm and Saturday between 9am and 2pm. Fixed shifts - various hours available, to be discussed at interview. The role will be hybrid (home/office based) so you will need to be able to commute to our office in Cardiff City Centre. Laptops and other equipment needed for the role will be provided.
Overview
The Role
Responsibilities
- The position will be based in the Legal Services Contact Team, using appropriate communication channels to assist our clients. Your role extends to several legal disciplines including personal injury, civil litigation and legal helpline.
- It will include contacting referred clients in a timely manner and gathering the information required to process their claim and assist with their immediate needs. No cold calling.
- You will be taking inbound customer service calls, making amendments to, and providing progress updates on existing claims and answering general enquiries.
- You will be the first point of contact for the legal advice lines, taking details from the client and transferring them to the appropriate department.
- A friendly and upbeat telephone manner is essential.
- We require enthusiastic, self-motivated and flexible individuals with a positive approach to customer service.
- You will be empathetic and patient when required, and always willing to go the extra mile to assist our clients.
- Ideally you should be IT literate; however, full system training will be provided.
- You will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role.
About Lyons Davidson
Lyons Davidson is a national law firm providing legal services to businesses and individuals. We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.
Legal Services Contact Centre Agent - Part Time in Cardiff employer: Lyons Davidson
Lyons Davidson is an excellent employer that values its employees by offering a supportive work culture and flexible hybrid working arrangements. With a focus on professional development, employees have access to comprehensive training and growth opportunities within the legal sector. Located in the vibrant Cardiff City Centre, the company provides a dynamic environment where you can make a meaningful impact while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Services Contact Centre Agent - Part Time in Cardiff
✨Tip Number 1
Familiarise yourself with the legal services sector, especially personal injury and civil litigation. Understanding these areas will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since a friendly and upbeat manner is essential, consider role-playing with a friend or family member to refine your approach and ensure you come across as approachable and professional.
✨Tip Number 3
Research Lyons Davidson and their values. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show that you're a good cultural fit for the team.
✨Tip Number 4
Prepare questions to ask during the interview about the hybrid working model and team dynamics. This shows your enthusiasm for the role and helps you gauge if the position aligns with your work preferences.
We think you need these skills to ace Legal Services Contact Centre Agent - Part Time in Cardiff
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Legal Services Contact Centre Agent position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant legal knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to assist clients effectively.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Highlight your positive approach to customer service and provide examples of how you've gone the extra mile for clients in previous roles.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. Given the importance of accurate information in this role, a polished application will reflect your attention to detail.
How to prepare for a job interview at Lyons Davidson
✨Show Your Communication Skills
Since the role involves assisting clients through various communication channels, it's crucial to demonstrate your ability to communicate clearly and effectively. Practice speaking in a friendly and upbeat manner, as this will reflect the tone expected in the position.
✨Understand the Legal Context
Familiarise yourself with basic legal terminology and concepts related to personal injury and civil litigation. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Emphasise Empathy and Patience
The job requires a compassionate approach when dealing with clients' needs. Be prepared to share examples from your past experiences where you've demonstrated empathy and patience, especially in challenging situations.
✨Highlight Your IT Literacy
While full training will be provided, showcasing your comfort with technology can set you apart. Mention any relevant software or systems you've used in previous roles, and express your willingness to learn new tools quickly.
