At a Glance
- Tasks: Assist support service teams and the Facilities Manager with various administrative duties.
- Company: Join a dynamic team focused on efficient facilities management.
- Benefits: Full-time hours, flexible schedule, and a supportive work environment.
- Other info: Ideal for those seeking their first step into a professional environment.
- Why this job: Kickstart your career in facilities with hands-on experience and growth opportunities.
- Qualifications: Good communication skills, practical aptitude, and basic IT knowledge required.
The predicted salary is between 22000 - 26000 £ per year.
Reporting to the Facilities Manager, who is based in Bristol, you will be assisting all support service teams with duties relevant to their area. This is an exciting opportunity for those that are looking to take their first step in a career within facilities.
Hours
On a full‑time basis, you will work a seven‑hour day, 35 hours a week Monday to Friday. Default hours will be 7.30am - 3.30pm. However, please note that the nature of the work will require some flexibility, both during the week and very occasionally at weekends.
Duties and Responsibilities
- Assisting the Facilities Manager in providing facilities services efficiently to meet or exceed all Service Level Agreements.
- Facilities‑related work and the use of the building by contractors (e.g. the access system/arrangements, inductions, car parking, unlock/lock up, desk moves, equipment distribution, minor repairs).
- Supporting the remote IT service desk with onsite tasks.
- Providing support for our Central Service team with print, copying and postal tasks.
- Ensuring other office administrative tasks are processed within the timescale required (e.g. to receive and process hand‑delivered and couriered mail, checking/ordering stationery).
- Answering and accurately placing incoming telephone calls and emails.
- Greeting callers who ring the doorbell/intercom and limited reception duties.
Ideal Candidate
The ideal candidate will be practical, service‑oriented, have good telephone manner and be able to communicate well in writing and verbally. You will be comfortable with using office technology including Microsoft Office and basic computer hardware such as screens, keyboards and other devices. You will have good organisational skills, including attention to detail, and have the self‑motivation and initiative to work on your own as well as able to work in a wider team.
Experience Required
Previous administration experience in an office environment, undertaking similar duties to those outlined and dealing with service providers and contractors is desirable. However, good customer service and a practical aptitude are equally important and consideration will be given to candidates who can demonstrate other practical skills relevant to the role and common sense.
Education Required
A good standard of education including Maths and English GCSE or equivalent.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Assistant in Leeds
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Lyons Davidson value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Lyons Davidson a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Lyons Davidson!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Lyons Davidson.
We think you need these skills to ace Support Services Assistant in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Lyons Davidson!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Lyons Davidson
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
