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- Tasks: Provide top-notch IT support and troubleshoot technical issues for clients.
- Company: Join File Dynamics Limited, a leader in innovative software solutions.
- Benefits: Enjoy a competitive salary, recognition schemes, and professional development opportunities.
- Why this job: Make a real difference by helping clients solve their IT challenges.
- Qualifications: Experience in IT support and a passion for customer service is essential.
- Other info: Work from home with weekly visits to our Bristol office for team collaboration.
The predicted salary is between 21500 - 30000 £ per year.
We are looking for a Support Analyst to join our IT Service Desk. The successful candidate will be a confident and enthusiastic individual who is proactive and has a desire to deliver excellent IT support whilst offering a very high standard of customer service.
As a Support Analyst you will be responsible for assisting clients with IT support issues and other related queries. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within an already well-established team.
You will be provided with a full introduction to our systems and receive training on our bespoke Case Management Software and other internally developed applications. This role is home based with the requirement to visit our Bristol office at least once per week or as otherwise required.
Duties / Responsibilities:
- Logging all issues into the IT Support ticketing system ensuring all the relevant information and detail is logged appropriately.
- Be available to take telephone calls from our clients and confidently deliver first and second line IT technical support to them.
- Manage support issues in line with agreed service standards.
- Escalate any necessary issues with your senior.
- Visit client offices on-site.
Required Experience:
- Previous experience of working in a busy and professional IT Service desk is essential.
- Ability to deliver excellent customer service.
- Able to thoroughly investigate and troubleshoot IT technical issues before the point of escalation.
- Enthusiastic about IT / customer service.
- Familiarity with Microsoft Intune, Entra, Exchange Online.
- Able to provide user support for various business applications.
- Able to work calmly and well under pressure and without direct supervision.
- Excellent knowledge of Windows desktop environments specifically Windows 11.
- Good knowledge of Windows server environments.
- Good knowledge of Microsoft 365.
- Good understanding of Microsoft Azure.
- Good knowledge of Active Directory encompassing the configuration of permissions and other associated tasks.
The Company:
File Dynamics Limited is an independent company providing innovative software workflow solutions and print and scanning services. The company was initially formed by a leading UK law firm and we now provide a wide range of business software solutions to many different sectors.
Our background provides us with an insider's view of the requirements for practical computerised business solutions to meet the work pressures and budgetary needs of a busy organisation.
Benefits:
Below is just a taste of what you can expect working for us. To see the full list of benefits please click here.
- People Focused Recognition & Referral Schemes
- Development & Routes to Qualification
- Diversity & Sustainability
It Support Analyst in Bristol employer: Lyons Davidson Solicitors
Contact Detail:
Lyons Davidson Solicitors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Analyst in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on File Dynamics Limited. Understand their products and services, and think about how your skills as an IT Support Analyst can contribute to their success.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent support, consider role-playing common IT issues with a friend. This will help you feel more confident when handling real client calls.
✨Tip Number 3
Show off your tech knowledge! Be ready to discuss your experience with Microsoft Intune, Azure, and other relevant technologies during the interview. We want to see how you can troubleshoot and resolve issues effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at File Dynamics Limited.
We think you need these skills to ace It Support Analyst in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Technical Skills: Since this role requires a solid understanding of various IT systems, make sure to mention your familiarity with Microsoft Intune, Azure, and other relevant technologies. We love seeing candidates who are tech-savvy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lyons Davidson Solicitors
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and Azure. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Customer Service is Key
Since this role heavily focuses on customer service, prepare examples of how you've delivered excellent support in previous positions. Think about specific situations where you went above and beyond to help a client or resolved a tricky issue. This will demonstrate your proactive attitude and commitment to high standards.
✨Practice Problem-Solving
Anticipate some common IT support scenarios and practice how you would approach them. Being able to articulate your thought process when troubleshooting will impress interviewers. They want to see that you can think on your feet and manage issues effectively under pressure.
✨Team Player Mindset
Since you'll be working within an established team, highlight your ability to collaborate and communicate effectively. Share examples of how you've worked well with others in a busy environment, and be ready to discuss how you prioritise tasks while supporting your teammates.
