At a Glance
- Tasks: Provide quotes and manage client enquiries in a dynamic business environment.
- Company: Join Lyons Bowe, a leading firm with a focus on exceptional client service.
- Benefits: Enjoy 25 days holiday, performance bonuses, and access to mental health services.
- Other info: Extensive training opportunities and a healthy work-life balance await you.
- Why this job: Be part of a supportive team and develop your skills in a fast-paced role.
- Qualifications: 2 years in sales, strong IT skills, and a passion for client care.
The predicted salary is between 30000 - 40000 £ per year.
The New Enquiries Executive will report into the New Enquiries Executive Team Leader and the New Instructions Team Manager, whilst being supported by the Business Development Team. The New Instructions and New Enquiries Team are a pivotal part of the business and provide exceptional service to our clients.
Responsibilities and Duties
- Providing quotes for our legal services as requested by our clients, Estate Agents, or other 3rd parties.
- Sourcing new sales opportunities through inbound lead follow up calls and emails.
- Managing your own diary and workload to ensure successful and prompt conversion of leads and quotes.
- Working with the New Instructions and Business Development teams to achieve the overall company target of instructions and quotes per month.
- Monitoring accurately and reporting to the Business Development Team, reasons for declined instructions.
- Following up all quotes within company agreed timeframe.
- Ensuring that our CRM is updated with all sales activity on a daily basis.
- Proactively utilising our CRM systems to sell all elements of the business.
Communication & Client Care
- Effectively communicating with clients via telephone, email and face-to-face.
- Providing exceptional service to our clients through regular communication.
- Dealing with any client care issues as soon as they are identified, taking ownership of the matter, and responding in a timely manner.
- Maintaining strong business relationships with internal & external stakeholders.
- Building long term relationships with our agents and clients.
Use of IT
- Complete all mandatory training as instructed.
- Use the relevant systems on a daily basis to ensure the accuracy and effectiveness of your work.
- Attend full training and be confident in the use of: Communicator, Email, SOS Connect, Perfect portal, Post Room.
- Report any issues with IT to the Operations team.
Team Working
- Working with your colleagues to ensure that everyone is supported.
- Planning your own holiday and time off effectively.
- Attending all daily meetings with your Legal Team and Exchange & Completions Team.
General Responsibilities
- To act with integrity and honesty, and in line with the Solicitor Regulations Authority (SRA) code of conduct.
- Ensure that all administration, records and files are stored and processed in line with the Data Protection Act 2018 and the General Data Protection Regulations 2018.
- Undertake any other duties as may be reasonably required.
- Liaising with the Accounts Department regarding payment and financial matters.
- Ensure work issues or problems are reported immediately to the management team.
Personal Qualities
- Ownership: Self-motivated and able to organise your own work with minimum supervision.
- Can manage your own time effectively and have a flexible approach to work.
- Understand when you need to seek help and guidance from others before acting.
- Demonstrates persistence and commitment to completing tasks and objectives.
- Delivers work output to the required standard.
- Pays attention to detail and quality of work.
Community
- Able to build and maintain effective relationships with stakeholders both internally and externally.
- Operates effectively as part of a team and always puts the needs of the team before yourself.
- Always willing to help and support your work colleagues to ensure business success.
- Able to express yourself both orally and in writing in a clear and concise manner to clients and colleagues alike.
Innovation
- Demonstrate sound judgements and good decision making when dealing with any issues or problems.
- Identify any potential problems and work with your team to develop solutions to take the correct course of action.
- Thinking outside the box looking for new solutions to existing problems.
- Willing to contribute ideas and suggestions to seek improvements to process.
- Demonstrate a commitment to improving working practices and supports company plans and policies.
Essential Criteria
- 2 years' previous experience in a similar, inbound sales focused role.
- Be able to work in a high-pressured environment and work to deadlines.
- Strong IT skills including the use of case management software.
- Have strong time management, organisation and prioritisation skills.
- Proven track record in providing exceptional client care.
- Can demonstrate excellent sales skills over the phone, via email and face to face.
- Be proactive in your approach to sales.
Desirable Criteria
- Previous experience working within an Estate Agents or Solicitors.
- Previous experience working within a multi departmental business, cross selling a variety of services.
Training & Enhanced Learning Opportunities
We offer a variety of external and internal training and, once you have completed your probationary period, you will have a discussion with your Line Manager and our Head of HR about what opportunities you may be interested in. We have fully detailed and in-depth internal training programmes for all departments, covering a variety of topics such as: Compliance & Due Diligence, Lyons Bowe Structure, Sales & Business Development, Time Management & Prioritisation, Perfect Portal & SOS Connect, Communication, Client Care.
Why Lyons Bowe
- 25 days holiday, plus Bank Holidays.
- Annual Lyons Bowe Bank Holiday.
- Either onsite parking or parking permits provided.
- Discounted legal services.
- Free flu jab.
- Free eye test.
- Have your birthday off!
- Access to free mental health services.
- Family friendly approach.
- Healthy work-life balance.
- Extensive training and development opportunities for all employees.
- Performance Bonus: Performance bonuses are paid based on the number of conversions done by team members each month with a minimum expectation of 100 conversions a month.
New Enquiries Executive in Shepton Mallet employer: Lyons Bowe
At Lyons Bowe, we pride ourselves on being an exceptional employer that values the growth and well-being of our employees. Located in a supportive environment, we offer extensive training programmes, a healthy work-life balance, and unique benefits such as a day off for your birthday and access to free mental health services. Join us to be part of a collaborative team where your contributions are recognised and rewarded, making a meaningful impact in the legal services sector.
StudySmarter Expert Advice🤫
We think this is how you could land New Enquiries Executive in Shepton Mallet
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lyons Bowe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lyons Bowe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Enquiries Executive in Shepton Mallet
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lyons Bowe:Your cover letter is your chance to shine! Tell us why you want to work at Lyons Bowe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lyons Bowe!
How to prepare for a job interview at Lyons Bowe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
