At a Glance
- Tasks: Assist in processing auction transactions and handle customer finance queries.
- Company: Join a dynamic team at Lyon & Turnbull in Edinburgh.
- Benefits: Enjoy 28 days annual leave, birthday off, and flexible working options.
- Other info: Hybrid working available with excellent career growth opportunities.
- Why this job: Be part of a close-knit team and make a real impact in the auction world.
- Qualifications: Customer service experience, Excel proficiency, and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
We are looking to recruit an Auction Finance Assistant for our busy central support team (Monday to Friday, 9am to 5pm) based at our headquarters in Edinburgh. The role works within the Finance team to process auction sale transactions on the Auction Management System (Artisio) for buyer invoices and vendor settlements. It also serves as the first contact point for customer finance queries regarding auction transactions by email and telephone, and engages with customers to settle unpaid invoices for auction and valuation transactions.
The ideal applicant is highly organised, customer‐service oriented, detail‐focused, experienced with banking software and MS Excel, and based in the Edinburgh area. The candidate must be able to work at pace in a close‐knit team and handle tight deadlines under pressure.
Responsibilities- Vendor Accounts
- Ensure settlement statements and related payments are sent 28 working days after sale
- Verify vendor account details, including addresses, bank details and names
- Apply carriage charges where necessary
- Ensure appropriate paperwork and investigations are completed
- Add appropriate charges to vendor contracts (e.g., photography)
- Produce and issue introductory commission agreements to vendors
- Calculate and pay introductory commission
- Manage client queries, issues and complaints
- Buyer Accounts
- Credit control
- Chase late payments
- Update auction system when payments are received and print relevant paperwork
- Pre‐Auction Duties
- Verify buyer details entered correctly on AMS
- Auction Day Duties
- Raise buyer invoices after auction via batch process on AMS
- Process buyer payments and issue relevant paperwork
- Assist with printing and mailing invoices as necessary
- Process after‐sales (in days following auction)
- Investigate and correct issues arising from sales
- Handle buyer emails/phone calls with post‐sale issues and enquiries
- General
- Answer phone calls to address auction buyer and vendor queries
- Customer service experience and good phone skills
- Proficient with Excel
- Experience with banking software
- Attention to detail
- Excellent communication skills, including listening and clear information delivery
- Ability to prioritise within tight deadlines and work under pressure accurately
- Ability to work as part of a team and independently
- Ability to understand and complete administration procedures in the Lyon and Turnbull style
- Understanding of the aims of Lyon & Turnbull
Location Edinburgh City Centre (Hybrid working subject to discussion)
Hours: Monday to Friday, 9am to 5pm (flexibility required during busy times)
Benefits- Salary dependent on experience
- 28 days annual leave (including bank holidays) increasing to 33 with service
- Birthday day off
- Additional holidays over Christmas office closure
- Enhanced family‐friendly policies
- Annual travel season ticket loan
- Cycle to work scheme
Auction Finance Assistant in Edinburgh employer: Lyon & Turnbull
Lyon & Turnbull is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh. With a strong focus on employee growth and well-being, we provide generous benefits including enhanced family-friendly policies, additional holidays, and a supportive team culture that values customer service excellence. Join us to be part of a close-knit team where your contributions are recognised and rewarded, all while enjoying the vibrant atmosphere of our city centre headquarters.
StudySmarter Expert Advice🤫
We think this is how you could land Auction Finance Assistant in Edinburgh
✨Tip Number 1
Get to know the company! Research Lyon & Turnbull and their auction process. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer queries, it’s crucial to sound confident and clear. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your Excel skills! Be ready to discuss how you've used Excel in past roles. Maybe even prepare a few examples of how you’ve tackled data management or reporting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Auction Finance Assistant in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Auction Finance Assistant role. Highlight your customer service experience, attention to detail, and proficiency with Excel and banking software. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description, and don’t forget to show your enthusiasm for the role.
Show Off Your Communication Skills:Since this role involves handling customer queries, make sure your written application reflects your excellent communication skills. Keep your language clear and concise, and ensure there are no typos or errors – we love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Lyon & Turnbull
✨Know Your Numbers
As an Auction Finance Assistant, you'll be dealing with a lot of figures. Brush up on your Excel skills and be ready to discuss how you've used it in previous roles. Maybe even prepare a few examples of how you’ve handled financial data or solved problems using spreadsheets.
✨Customer Service is Key
This role requires excellent communication skills, especially when dealing with customer queries. Think of specific instances where you’ve provided outstanding customer service. Be prepared to share these stories during the interview to showcase your ability to handle inquiries effectively.
✨Understand the Auction Process
Familiarise yourself with the auction process and the specific responsibilities of the role. Research Lyon & Turnbull and their auction management system, Artisio. Showing that you understand their operations will demonstrate your genuine interest in the position.
✨Stay Calm Under Pressure
The job involves tight deadlines and working under pressure. Prepare to discuss how you manage stress and prioritise tasks. You might want to think of a time when you successfully met a deadline despite challenges, as this will highlight your ability to thrive in a fast-paced environment.
