At a Glance
- Tasks: Assist in processing auction transactions and handle customer finance queries.
- Company: Join a dynamic finance team at Lyon & Turnbull in Edinburgh.
- Benefits: Enjoy competitive salary, 28 days leave, and flexible working options.
- Other info: Hybrid working available with excellent career growth opportunities.
- Why this job: Be part of a close-knit team and make a real impact in the auction world.
- Qualifications: Customer service experience, Excel proficiency, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit an Auction Finance Assistant for our busy central support team (Monday to Friday, 9am to 5pm) based at our headquarters in Edinburgh. The role works within the Finance team to process auction sale transactions on the Auction Management System (Artisio) for buyer invoices and vendor settlements. It also serves as the first contact point for customer finance queries regarding auction transactions by email and telephone, and engages with customers to settle unpaid invoices for auction and valuation transactions.
The ideal applicant is highly organised, customer‑service oriented, detail‑focused, experienced with banking software and MS Excel, and based in the Edinburgh area. The candidate must be able to work at pace in a close‑knit team and handle tight deadlines under pressure.
Responsibilities- Vendor Accounts
- Ensure settlement statements and related payments are sent 28 working days after sale
- Verify vendor account details, including addresses, bank details and names
- Apply carriage charges where necessary
- Ensure appropriate paperwork and investigations are completed
- Add appropriate charges to vendor contracts (e.g., photography)
- Produce and issue introductory commission agreements to vendors
- Calculate and pay introductory commission
- Manage client queries, issues and complaints
- Buyer Accounts
- Credit control
- Chase late payments
- Update auction system when payments are received and print relevant paperwork
- Pre‑Auction Duties
- Verify buyer details entered correctly on AMS
- Auction Day Duties
- Raise buyer invoices after auction via batch process on AMS
- Process buyer payments and issue relevant paperwork
- Assist with printing and mailing invoices as necessary
- Process after‑sales (in days following auction)
- Investigate and correct issues arising from sales
- Handle buyer emails/phone calls with post‑sale issues and enquiries
- General
- Answer phone calls to address auction buyer and vendor queries
- Customer service experience and good phone skills
- Proficient with Excel
- Experience with banking software
- Attention to detail
- Excellent communication skills, including listening and clear information delivery
- Ability to prioritise within tight deadlines and work under pressure accurately
- Ability to work as part of a team and independently
- Ability to understand and complete administration procedures in the Lyon and Turnbull style
- Understanding of the aims of Lyon & Turnbull
Edinburgh City Centre (Hybrid working subject to discussion)
HoursMonday to Friday, 9am to 5pm (flexibility required during busy times)
Benefits- Salary dependent on experience
- 28 days annual leave (including bank holidays) increasing to 33 with service
- Birthday day off
- Additional holidays over Christmas office closure
- Enhanced family‑friendly policies
- Annual travel season ticket loan
- Cycle to work scheme
Auction Finance Assistant employer: Lyon & Turnbull
Lyon & Turnbull is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh. With a strong focus on employee growth and well-being, we provide generous benefits including 28 days of annual leave, enhanced family-friendly policies, and opportunities for hybrid working. Join our close-knit team where your contributions are valued, and enjoy a fulfilling career in the exciting world of auction finance.
StudySmarter Expert Advice🤫
We think this is how you could land Auction Finance Assistant
✨Tip Number 1
Get to know the company! Research Lyon & Turnbull and their auction processes. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role involves handling queries and complaints, think of examples from your past experiences where you’ve successfully resolved issues or helped customers.
✨Tip Number 3
Brush up on your Excel skills! The job requires proficiency in Excel, so make sure you’re comfortable with functions and data management. You can find plenty of online resources to help you get up to speed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at StudySmarter.
We think you need these skills to ace Auction Finance Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Auction Finance Assistant role. Highlight your customer service experience, attention to detail, and proficiency with Excel and banking software. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description, and don’t forget to show your enthusiasm for the role.
Show Off Your Communication Skills:Since this role involves handling customer queries, make sure your written application reflects your excellent communication skills. Keep your language clear and concise, and ensure there are no typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Lyon & Turnbull
✨Know Your Numbers
As an Auction Finance Assistant, you'll be dealing with a lot of figures. Brush up on your Excel skills and be ready to discuss how you've used it in previous roles. Maybe even prepare a few examples of how you’ve handled financial data or resolved discrepancies.
✨Customer Service is Key
This role requires excellent communication skills, especially over the phone and via email. Think of specific instances where you've successfully managed customer queries or complaints. Be prepared to demonstrate your ability to stay calm under pressure and provide clear solutions.
✨Familiarise Yourself with Artisio
If you can, get a basic understanding of the Auction Management System (Artisio) before your interview. Even if you haven’t used it before, showing that you’ve done your homework will impress the interviewers and show your enthusiasm for the role.
✨Demonstrate Team Spirit
This position is all about working closely with a team. Think of examples where you’ve collaborated effectively with others, especially in high-pressure situations. Highlight your ability to prioritise tasks and support your colleagues to meet tight deadlines.
