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- Tasks: Diagnose and resolve technical issues for clients, ensuring smooth project implementations.
- Company: Join Lynxight, a tech company revolutionising water safety with AI-powered solutions.
- Benefits: Enjoy a remote-first culture, flexible hours, and career development opportunities.
- Why this job: Make a real impact on public safety while working with cutting-edge technology.
- Qualifications: 2+ years in technical support; degree in IT or related field preferred.
- Other info: Long-term contract with opportunities to shape customer success strategies.
The predicted salary is between 36000 - 60000 £ per year.
How about using your talent to save a life? In Lynxight we literally save lives by equipping pool lifeguards with an AI-based companion that’s revolutionising water safety. Our innovative technology enhances lifeguards’ response times and provides pool management with crucial operational insights, setting high standards in the aquatic leisure industry. With a growing global presence across renowned fitness, leisure, and hospitality sectors, and strategic partnerships aimed at advancing water safety, Lynxight is at the forefront of technological breakthroughs.
Location: Remote (UK)
Operations / Customer Success
Employment Type: Full-Time (day rate)
Lynxight is a cutting-edge technology company specialising in AI-powered video analytics for aquatic environments. Our mission is to create safer, smarter, and more responsive aquatic facilities through intelligent surveillance systems and actionable data insights. We partner with public and private institutions globally to elevate safety standards and operational efficiency.
We are seeking a highly motivated and technically skilled Technical Support Engineer to join our growing team. As the first point of contact for our UK clients, you will be instrumental in diagnosing and resolving technical issues, supporting the smooth implementation of projects, and maintaining the high standards of customer satisfaction Lynxight is known for. This role requires a proactive and solution-oriented mindset, a self-starter with excellent communication skills, and the ability to troubleshoot complex hardware-software systems in real time.
- Play a crucial role in delivering hundreds of parallel implementations for a diverse range of customers
- Support the remote technical teams to diagnose, troubleshoot, and resolve technical issues with existing sites and those in the project delivery phase
- Develop the technical skills required to deputise for the implementation engineers as required
- Participate in the development of support and implementation best practices and knowledge base content
Requirements:
- 2+ years of experience in technical support, IT, or a related technical customer service role
- Strong technical background in IT, with knowledge of hardware, software, and networking
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (preferred)
- Proficiency with Windows/Linux operating systems and command-line tools
- Ability to travel frequently and work on the road, including overnight stays
Longterm contract
Remote-first work culture with flexibility
Opportunity to work with a mission-driven, fast-growing team at the intersection of AI and public safety
Career development opportunities and direct involvement in shaping customer success strategies
Contact Detail:
Lynxight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer {FULLY REMOTE}
✨Tip Number 1
Familiarise yourself with Lynxight's technology and mission. Understanding how their AI-based solutions enhance water safety will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with hardware-software systems. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Lynxight on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to showcase your communication skills. As a Technical Support Engineer, you'll need to explain complex technical concepts clearly to clients, so think of ways to demonstrate your ability to communicate effectively during the interview.
We think you need these skills to ace IT Support Engineer {FULLY REMOTE}
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and IT. Emphasise your problem-solving skills and any specific knowledge of hardware, software, and networking that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention how your skills can contribute to Lynxight's mission of enhancing water safety through innovative solutions.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully diagnosed and resolved technical issues. Highlight any experience with AI technologies or similar environments to demonstrate your fit for the role.
Highlight Communication Skills: Since this role involves being the first point of contact for clients, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at Lynxight
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss your experience with hardware, software, and networking, as well as any specific tools or systems you've worked with. This will demonstrate your capability to troubleshoot complex issues effectively.
✨Understand Lynxight's Mission
Familiarise yourself with Lynxight's mission of enhancing water safety through AI technology. Being able to articulate how your role as an IT Support Engineer contributes to this mission will show your alignment with the company's values and goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully diagnosed and resolved technical issues, especially in a customer-facing role. This will help illustrate your proactive and solution-oriented mindset.
✨Demonstrate Excellent Communication Skills
As the first point of contact for clients, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist clients who are not tech-savvy. This will showcase your ability to maintain high standards of customer satisfaction.
