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- Tasks: Join us as a Night Time Telephone Operator, managing calls and providing top-notch customer service.
- Company: Be part of our dynamic team at our Head office in Hazel Grove.
- Benefits: Enjoy flexible night shifts with training provided to enhance your skills.
- Why this job: Perfect for those who thrive in a fast-paced environment and love helping others!
- Qualifications: Strong communication skills and previous customer service experience are a plus.
- Other info: This is a part-time, permanent role with opportunities for growth.
Night Time Telephone Operator. We are seeking a Telephone Operator to join our team at our Head office in Hazel Grove. Assist in managing incoming calls and providing excellent customer service over the phone, using our booking dispatch system. Skills – Excellent verbal communication skills – Strong listening skills – Ability to multitask effectively – Good organisational skills – Proficient in using phone systems and office equipment – Previous experience in a customer service role is desirable Call centre experience is preferred. As a Telephone operator you will be expected to: Answer incoming phone calls promptly and professionally. Take detailed bookings accurately. Provide information to callers in a clear and concise manner. Maintain a polite and professional phone manner at all times. Addressing queries and managing pricing and timing schedules. The company will provide training on our booking and despatch system to help you improve your skills even further. The ideal candidate will be someone who is willing to learn and adapt to new tasks, with a flexible approach and a positive attitude. Night time, Part-time, Permanent
Telephone Operator employer: Lynx Taxis Careers
Contact Detail:
Lynx Taxis Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Operator
✨Tip Number 1
Familiarize yourself with common telephone etiquette and customer service best practices. This will help you demonstrate your understanding of the role during the interview.
✨Tip Number 2
Practice your verbal communication skills by engaging in conversations with friends or family. Focus on clarity and conciseness, as these are key aspects of the job.
✨Tip Number 3
Research our booking dispatch system if possible, or similar systems, to show your proactive approach and willingness to learn. This can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your past experiences that showcase your multitasking abilities and organizational skills. Be ready to discuss how you handled busy situations effectively.
We think you need these skills to ace Telephone Operator
Some tips for your application 🫡
Tailor Your CV: Make sure to highlight your relevant experience in customer service and any call center roles you've held. Emphasize your verbal communication skills and ability to multitask, as these are key for the Telephone Operator position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed calls or provided excellent customer service in the past.
Showcase Your Skills: Clearly outline your proficiency with phone systems and office equipment in your application. If you have experience with booking dispatch systems, be sure to mention it, as this will set you apart from other candidates.
Prepare for the Interview: If invited for an interview, be ready to discuss scenarios where you've demonstrated strong listening skills and effective communication. Prepare to explain how you handle multitasking and maintain professionalism under pressure.
How to prepare for a job interview at Lynx Taxis Careers
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this role, practice speaking clearly and confidently. During the interview, make sure to articulate your thoughts well and listen actively to the questions being asked.
✨Demonstrate Multitasking Abilities
Prepare examples from your past experiences where you successfully managed multiple tasks at once. This will show that you can handle the demands of a busy telephone operator role effectively.
✨Familiarize Yourself with Phone Systems
Even though training will be provided, having a basic understanding of phone systems and office equipment can set you apart. Mention any relevant experience you have with similar technologies during the interview.
✨Emphasize Your Customer Service Experience
If you have previous experience in customer service or call centers, be sure to highlight it. Share specific examples of how you handled customer queries and maintained professionalism under pressure.
