At a Glance
- Tasks: Manage service delivery and drive improvements for a high-volume digital platform.
- Company: Join a growing tech consultancy with a collaborative culture.
- Benefits: Competitive salary, flexible hybrid working, and ongoing professional development.
- Other info: Work on large-scale projects with excellent career progression opportunities.
- Why this job: Be the bridge between tech teams and customers, making a real impact.
- Qualifications: Experience in service delivery and strong ITIL knowledge required.
The predicted salary is between 60000 - 75000 £ per year.
Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform.
This is an exciting opportunity to work within a collaborative, multi‑team environment, supporting enterprise‑level services that underpin a high‑volume customer‑facing application.
You’ll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders.
Key Responsibilities
- Manage service delivery in line with SLAs and KPIs.
- Lead service reviews, reporting and governance meetings.
- Ensure ITIL processes, including Incident, Problem and Change Management, are followed.
- Act as the main escalation point for service‑related issues.
- Coordinate delivery across multiple teams and suppliers.
- Drive service improvements using operational data and performance metrics.
- Build strong relationships with customer and internal stakeholders.
Requirements
- Experience as a Service Delivery Manager in a managed services environment.
- Strong knowledge of ITIL service management.
- Experience managing business‑critical services and multi‑vendor environments.
- Ability to manage stakeholders and communicate effectively.
- Experience with SLA/KPI reporting and continuous service improvement.
- Experience with AWS or Azure.
- Knowledge of Service Now, Jira or similar tools.
- Background in travel, aviation or other high‑volume environments.
- What’s on Offer
- Competitive salary and benefits.
- Flexible hybrid working.
- Opportunity to work on a large‑scale enterprise platform using modern cloud technologies.
- Ongoing professional development and career progression.
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Service Delivery Manager employer: Lynx Recruitment
Lynx Recruitment is an exceptional employer that fosters a collaborative and innovative work culture, ideal for Senior Software Engineers looking to make a significant impact in the tech industry. With competitive salaries, flexible working arrangements, and a strong emphasis on professional development, employees are encouraged to grow their skills and advance into leadership roles while working on cutting-edge cloud-native solutions in vibrant cities like London and Manchester.
