At a Glance
- Tasks: Manage service delivery and drive improvements for a high-volume digital platform.
- Company: Join a growing tech consultancy with a collaborative culture.
- Benefits: Competitive salary, flexible hybrid working, and ongoing professional development.
- Other info: Work on modern cloud technologies in a dynamic environment.
- Why this job: Be the bridge between tech teams and customers, making a real impact.
- Qualifications: Experience in service delivery management and strong ITIL knowledge required.
The predicted salary is between 60000 - 75000 £ per year.
Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform.
This is an exciting opportunity to work within a collaborative, multi‑team environment, supporting enterprise‑level services that underpin a high‑volume customer‑facing application.
You’ll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders.
Key Responsibilities
- Manage service delivery in line with SLAs and KPIs.
- Lead service reviews, reporting and governance meetings.
- Ensure ITIL processes, including Incident, Problem and Change Management, are followed.
- Act as the main escalation point for service‑related issues.
- Coordinate delivery across multiple teams and suppliers.
- Drive service improvements using operational data and performance metrics.
- Build strong relationships with customer and internal stakeholders.
Requirements
- Experience as a Service Delivery Manager in a managed services environment.
- Strong knowledge of ITIL service management.
- Experience managing business‑critical services and multi‑vendor environments.
- Ability to manage stakeholders and communicate effectively.
- Experience with SLA/KPI reporting and continuous service improvement.
- Experience with AWS or Azure.
- Knowledge of Service Now, Jira or similar tools.
- Background in travel, aviation or other high‑volume environments.
- What’s on Offer
- Competitive salary and benefits.
- Flexible hybrid working.
- Opportunity to work on a large‑scale enterprise platform using modern cloud technologies.
- Ongoing professional development and career progression.
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Service Delivery Manager employer: Lynx Recruitment
Lynx Recruitment is an exceptional employer that fosters a collaborative and innovative work culture, ideal for Senior Software Engineers looking to make a significant impact in the tech industry. With competitive salaries, flexible working arrangements, and a strong emphasis on professional development, employees are encouraged to grow their skills and advance into leadership roles while working on cutting-edge cloud-native solutions in vibrant cities like London and Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lynx Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lynx Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lynx Recruitment!
✨Direct Apply to Lynx Recruitment
Let's not forget to apply directly through the Lynx Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lynx Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lynx Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lynx Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
