At a Glance
- Tasks: Support customers with cutting-edge Spatial AI technology and troubleshoot complex technical issues.
- Company: Fast-growing tech company revolutionising construction and geospatial sectors.
- Benefits: Competitive salary, equity options, hybrid work, and excellent career progression.
- Other info: Work in a dynamic environment with opportunities for growth and innovation.
- Why this job: Join a collaborative team and make a real impact in AI and robotics.
- Qualifications: 2+ years in technical support, QA, or test engineering; Python and Bash skills required.
The predicted salary is between 40000 - 50000 £ per year.
- Oxford, UK (Hybrid – 3 days office / 2 days remote)
- £40,000–£50,000 + Equity Opportunity
My client is an innovative, fast-growing technology company developing cutting-edge Spatial AI solutions for the construction, surveying and geospatial sectors.
Our client is looking for a Technical Support Engineer to become the link between their engineering team and customers, ensuring software releases are reliable, thoroughly tested, and successfully deployed.
You'll play a key role supporting advanced hardware and software platforms that combine multi-sensor data, edge computing and AI to generate highly accurate 3D spatial models in real time.
This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, improving software quality, and working in a collaborative, fast-paced environment where you'll have genuine influence over product development and customer success.
As the Technical Support Engineer, you will
- Act as the primary technical support contact for customers deploying the company's technology.
- Diagnose, troubleshoot and resolve hardware and software issues.
- Document technical solutions and convert customer feedback into actionable development tasks.
- Design, develop and execute comprehensive test plans across software, hardware and cloud platforms.
- Carry out regression, integration and end-to-end testing.
- Validate cloud portal functionality and secure API communications.
- Own the software release process, including testing, version control, release documentation and deployment.
- Work closely with engineering teams to ensure successful software releases.
- Support over-the-air (OTA) software deployments to field devices.
- 2+ years' experience in a similar technical support, QA or test engineering role.
- Python and Bash scripting experience.
- Experience working with Docker and containerised environments.
- Experience with Git and modern CI/CD pipelines (Git Hub Actions, Git Lab CI or similar).
- Experience with SLAM technologies and testing localisation or mapping systems.
- Exposure to AWS cloud services.
- Knowledge of React and/or Node. js environments.
- Experience working with NVIDIA Jetson hardware or similar embedded edge devices.
- Understanding of OTA deployment solutions for embedded platforms.
- Previous experience working within a start-up or high-growth technology business.
- Familiarity with ROS / ROS2, including debugging nodes and analysing rosbag data.
- Understanding of Debian/apt package management.
What's On Offer
- Equity/share option opportunity.
- Hybrid working (3 days in the Oxford office).
- Opportunity to work with pioneering AI and robotics technology.
- A collaborative, fast-growing environment where your work will have real impact.
- Excellent career progression as the business continues to scale.
- #J-18808-Ljbffr
Technical Support Engineer in Oxford employer: Lynx Recruitment
As a Bid Consultant in our dynamic team, you'll find yourself in an environment that champions collaboration and innovation, particularly within the public sector. We offer a supportive work culture that prioritises professional development, ensuring you have ample opportunities to grow your skills while contributing to impactful projects. Located in a vibrant area, our company not only values your contributions but also provides a range of benefits designed to enhance your work-life balance and overall job satisfaction.
