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- Tasks: Provide tech support to users and ensure smooth IT operations.
- Company: Join a well-established construction company in Northampton.
- Benefits: Enjoy a collaborative work environment with flexible hours.
- Why this job: Great opportunity to kickstart your IT career and enhance your skills.
- Qualifications: 6 months in a similar role, basic IT skills, and customer service experience required.
- Other info: Rotating hours from 7:30am to 5:30pm.
The predicted salary is between 28800 - 43200 £ per year.
Lynx are recruiting for a well-established Construction company based in the Northampton are who are on the look out for a Junior Service Desk Analyst to join their IT team. The Junior IT Service Desk Analyst will be providing technical support to end-users, ensuring the straightforward operation of IT systems and maintaining high levels of user contentment. Below are the essentials for this Junior IT Service Desk Analyst: A minimum of 6 months in a similar Service Desk role Basic IT skills Experienced working in an office environment Customer service experience Driving licence Excellent communication skills The role is based in their Northampton office and their hours are below which are rotated: 7.30am until 4.00pm 8.30am until 5.00pm 9.00am until 5.30pm If this Junior IT Service Desk Analyst role is of interest, please apply ASAP! AMRT1_UKTJ …
Junior IT Service Desk Analyst employer: Lynx Recruitment
Contact Detail:
Lynx Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Service Desk Analyst
✨Tip Number 1
Make sure to familiarize yourself with common IT issues and solutions that are typically encountered in a service desk role. This will not only help you during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with end-users, being able to communicate effectively and empathetically is crucial. Practice scenarios where you might need to handle difficult situations or technical questions.
✨Tip Number 3
Research the company and its IT systems. Understanding the specific technologies they use can give you an edge in the interview and show your genuine interest in the position.
✨Tip Number 4
Prepare to discuss your previous experience in a similar role. Be ready to share specific examples of how you've successfully resolved issues or improved user satisfaction in past positions.
We think you need these skills to ace Junior IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and customer service. Emphasize any previous roles where you provided technical assistance or worked in a service desk environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Junior IT Service Desk Analyst position. Mention specific skills that align with the job description, such as communication skills and your ability to maintain user satisfaction.
Showcase Your IT Skills: Clearly outline your basic IT skills in your application. If you have experience with specific software or tools relevant to the role, be sure to mention them to demonstrate your capability.
Highlight Customer Service Experience: Since customer service experience is essential for this role, provide examples of how you've successfully assisted users in the past. This could include resolving issues, providing support, or ensuring user satisfaction.
How to prepare for a job interview at Lynx Recruitment
✨Show Your Customer Service Skills
Since the role requires customer service experience, be ready to share specific examples of how you've successfully assisted users in the past. Highlight your ability to remain calm and helpful under pressure.
✨Demonstrate Basic IT Knowledge
Brush up on your basic IT skills before the interview. Be prepared to discuss common technical issues you’ve resolved and any relevant software or tools you’re familiar with.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users during your role.
✨Understand the Company Culture
Research the construction company and its values. Showing that you understand their business and how IT supports their operations can set you apart from other candidates.
