At a Glance
- Tasks: Support customers with cutting-edge Spatial AI technology and troubleshoot complex technical issues.
- Company: Fast-growing tech company revolutionising construction and geospatial sectors.
- Benefits: Competitive salary, equity options, hybrid work, and career progression.
- Other info: Dynamic environment with opportunities to work on innovative projects.
- Why this job: Join a collaborative team and make a real impact in AI and robotics.
- Qualifications: Degree in Computer Science or related field, plus 2+ years in technical support.
The predicted salary is between 40000 - 50000 £ per year.
Oxford, UK (Hybrid – 3 days office / 2 days remote) £40,000–£50,000 + Equity Opportunity
My client is an innovative, fast-growing technology company developing cutting-edge Spatial AI solutions for the construction, surveying and geospatial sectors. Our client is looking for a Technical Support Engineer to become the link between their engineering team and customers, ensuring software releases are reliable, thoroughly tested, and successfully deployed.
You'll play a key role supporting advanced hardware and software platforms that combine multi-sensor data, edge computing and AI to generate highly accurate 3D spatial models in real time. This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, improving software quality, and working in a collaborative, fast-paced environment where you'll have genuine influence over product development and customer success.
As the Technical Support Engineer, you will:
- Act as the primary technical support contact for customers deploying the company's technology.
- Diagnose, troubleshoot and resolve hardware and software issues.
- Document technical solutions and convert customer feedback into actionable development tasks.
- Design, develop and execute comprehensive test plans across software, hardware and cloud platforms.
- Carry out regression, integration and end-to-end testing.
- Validate cloud portal functionality and secure API communications.
- Own the software release process, including testing, version control, release documentation and deployment.
- Work closely with engineering teams to ensure successful software releases.
- Support over-the-air (OTA) software deployments to field devices.
Essential Skills Experience:
- Bachelor's degree in Computer Science, Software Engineering or a related discipline (or equivalent commercial experience).
- Around 2+ years' experience in a similar technical support, QA or test engineering role.
- Strong Linux/Ubuntu command-line experience.
- Proficiency in Python and Bash scripting.
- Experience working with Docker and containerised environments.
- Familiarity with ROS / ROS2, including debugging nodes and analysing rosbag data.
- Experience with Git and modern CI/CD pipelines (GitHub Actions, GitLab CI or similar).
- Understanding of Debian/apt package management.
- Excellent written and verbal communication skills.
- Comfortable supporting customers and explaining technical concepts to non-technical users.
Desirable Experience:
- Experience with SLAM technologies and testing localisation or mapping systems.
- Exposure to AWS cloud services.
- Knowledge of React and/or Node.js environments.
- Experience working with NVIDIA Jetson hardware or similar embedded edge devices.
- Understanding of OTA deployment solutions for embedded platforms.
- Previous experience working within a start-up or high-growth technology business.
What's On Offer:
- £40,000–£50,000 salary.
- Equity/share option opportunity.
- Hybrid working (3 days in the Oxford office).
- Opportunity to work with pioneering AI and robotics technology.
- A collaborative, fast-growing environment where your work will have real impact.
- Excellent career progression as the business continues to scale.
Technical Support Engineer employer: Lynx Recruitment Ltd
Join a dynamic and innovative team as a Java Developer in the heart of London, where you'll have the opportunity to work on large-scale, enterprise-grade applications. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee growth ensures you will have access to continuous learning and career advancement opportunities. With a competitive salary and a collaborative work culture, we are dedicated to fostering an environment where your contributions are valued and recognised.
