At a Glance
- Tasks: Support customers with cutting-edge Spatial AI technology and troubleshoot complex technical issues.
- Company: Fast-growing tech company revolutionising construction and geospatial sectors.
- Benefits: Competitive salary, equity options, hybrid work, and career progression.
- Other info: Dynamic environment with opportunities to work on innovative projects.
- Why this job: Join a collaborative team and make a real impact in AI and robotics.
- Qualifications: Degree in Computer Science or related field, plus 2+ years in technical support.
The predicted salary is between 40000 - 50000 £ per year.
- Technical Support Engineer
- Oxford, UK (Hybrid - 3 days office/2 days remote)
- £40,000-£50,000 + Equity Opportunity
My client is an innovative, fast-growing technology company developing cutting-edge Spatial AI solutions for the construction, surveying and geospatial sectors.
Our client is looking for a Technical Support Engineer to become the link between their engineering team and customers, ensuring software releases are reliable, thoroughly tested, and successfully deployed. you'll play a key role supporting advanced hardware and software platforms that combine multi-sensor data, edge computing and AI to generate highly accurate 3D spatial models in Real Time.
This is an excellent opportunity for someone who enjoys troubleshooting complex technical issues, improving software quality, and working in a collaborative, fast-paced environment where you'll have genuine influence over product development and customer success.
As the Technical Support Engineer, you will
- Act as the primary technical support contact for customers deploying the companys technology.
- Diagnose, troubleshoot and resolve hardware and software issues.
- Document technical solutions and convert customer feedback into actionable development tasks.
- Design, develop and execute comprehensive test plans across software, hardware and cloud platforms.
- Carry out regression, integration and end-to-end testing.
- Validate cloud portal functionality and secure API communications.
- Own the software release process, including testing, version control, release documentation and deployment.
- Work closely with engineering teams to ensure successful software releases.
- Support over-the-air (OTA) software deployments to field devices.
Essential Skills & Experience
- Bachelors degree in Computer Science, Software Engineering or a related discipline (or equivalent commercial experience).
- Around 2+ years experience in a similar technical support, QA or test engineering role.
- Strong Linux/Ubuntu command-line experience.
- Proficiency in Python and Bash Scripting.
- Experience working with Docker and containerised environments.
- Familiarity with ROS/ROS2, including debugging nodes and analysing rosbag data.
- Experience with Git and modern CI/CD pipelines (Git Hub Actions, Git Lab CI or similar).
- Understanding of Debian/apt package management.
- Excellent written and verbal communication skills.
- Comfortable supporting customers and explaining technical concepts to non-technical users.
Desirable Experience
- Experience with SLAM technologies and testing localisation or mapping systems.
- Exposure to AWS cloud services.
- Knowledge of React and/or Node. js environments.
- Experience working with NVIDIA Jetson hardware or similar Embedded edge devices.
- Understanding of OTA deployment solutions for Embedded platforms.
- Previous experience working within a start-up or high-growth technology business.
Whats On Offer
- Equity/share option opportunity.
- Hybrid working (3 days in the Oxford office).
- Opportunity to work with pioneering AI and robotics technology.
- A collaborative, fast-growing environment where your work will have real impact.
- Excellent career progression as the business continues to scale.
Technical Support Engineer in Oxford employer: Lynx Recruitment Ltd
Join a dynamic and innovative team as a Java Developer in the heart of London, where you'll have the opportunity to work on large-scale, enterprise-grade applications. Our hybrid work model promotes a healthy work-life balance, while our commitment to employee growth ensures you will have access to continuous learning and career advancement opportunities. With a competitive salary and a collaborative work culture, we are dedicated to fostering an environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Oxford
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Lynx Recruitment Ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Lynx Recruitment Ltd.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Lynx Recruitment Ltd.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Lynx Recruitment Ltd that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Support Engineer in Oxford
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Lynx Recruitment Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Lynx Recruitment Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Lynx Recruitment Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Lynx Recruitment Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
