At a Glance
- Tasks: Manage service delivery and drive improvements for a high-volume digital platform.
- Company: Join a growing tech consultancy with a collaborative culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Be the key link between tech teams and customers, making a real impact.
- Qualifications: Experience in service delivery management and strong ITIL knowledge.
The predicted salary is between 63000 - 77000 £ per year.
Lynx Recruitment is looking for an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale, business-critical digital platform.
This is an exciting opportunity to work within a collaborative, multi-team environment, supporting enterprise-level services that underpin a high-volume customer-facing application.
You'll play a key role in ensuring operational excellence, driving continual service improvements, and acting as the bridge between technical delivery teams and customer stakeholders.
Key Responsibilities Manage service delivery in line with SLAs and KPIs.
Lead service reviews, reporting and governance meetings.
Ensure ITIL processes, including Incident, Problem and Change Management, are followed.
Act as the main escalation point for service-related issues.
Coordinate delivery across multiple teams and suppliers.
Drive service improvements using operational data and performance metrics.
Build strong relationships with customer and internal stakeholders.
Requirements Essential Experience as a Service Delivery Manager in a managed services environment.
Strong knowledge of ITIL service management.
Experience managing business-critical services and multi-vendor environments...
Service Delivery Manager employer: Lynx Recruitment Ltd Careers
Join a forward-thinking consultancy that prioritises innovation and security in the rapidly evolving financial services sector. With a strong focus on employee growth, you will have access to cutting-edge projects and the opportunity to enhance your skills in AI governance and security. Enjoy a collaborative work culture that values your contributions while offering competitive pay and flexible contract arrangements.
Contact Details:
Lynx Recruitment Ltd Careers Recruitment Team
