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- Tasks: Schedule service visits and provide top-notch customer support in a dynamic environment.
- Company: Join Lynx Fire & Security, a family-run business with over 35 years of experience.
- Benefits: Enjoy a competitive salary, flexible hours, and potential for permanent employment.
- Why this job: Make a real difference in customer service while gaining valuable administrative skills.
- Qualifications: Strong organisational skills and good communication abilities are essential.
- Other info: Full training provided, with opportunities for career growth and development.
The predicted salary is between 15000 - 15600 £ per year.
Employment Type: 12-15 Month Contract, Part-Time (3 days per week: Monday, Wednesday, Friday, 09:00 – 17:00 with 30-minute lunch)
Start Date: The start date is flexible (March - May) but the ideal candidate would be available to start by the beginning of April.
Department: Service / Maintenance
Pay: £15,000.00-£15,600.00 per year
Expected Hours: 22.5 per week
Overview: Lynx Fire & Security is seeking a highly organised and proactive Service Administrator to join our team on a 12-15 month maternity cover contract. This part-time role is essential in ensuring the smooth scheduling of service visits and delivering excellent customer support. There is the possibility for the contract to be extended or made permanent depending on business needs and performance. The ideal candidate will be confident on the phone, comfortable managing email communications, and experienced in using Microsoft Outlook. Full training will be provided on our company-specific systems.
Key Responsibilities:
- Schedule service visits for customers based on incoming phone calls and emails.
- Manage and maintain the service calendar to ensure efficient engineer allocation.
- Send out service reminders to customers in line with company policy.
- Liaise with the Sales Department regarding the scheduling of upgrades and installations.
- Take payments from customers over the phone in a secure and professional manner.
- Provide exceptional customer service, handling enquiries professionally and courteously.
- Log customer requests accurately in the company’s service management software (full training provided).
- Liaise with engineers and other internal teams to ensure appointments run smoothly.
- Assist with general administrative duties within the service department as required.
Skills & Experience:
- Strong organisational skills with the ability to prioritise tasks effectively.
- Excellent verbal communication and telephone manner.
- Good written communication skills for email responses.
- Confident user of Microsoft Outlook (calendar, email, task management) and Microsoft Word.
- Proficient in typing.
- Ability to work in a fast-paced environment and handle multiple requests at once.
- Previous experience in scheduling, administration, or customer service is beneficial but not essential.
- Handling card payments (training provided).
- Geographical knowledge of Northamptonshire and the surrounding counties.
Personal Attributes:
- Professional, friendly, and customer-focused.
- Reliable with strong attention to detail.
- Trustworthy and confident in handling customer payment information securely.
- Quick learner, especially with new software and systems.
- Able to work independently and as part of a team.
Additional Information:
- Training on company-specific systems and processes.
- Opportunity for the role to become permanent depending on performance and business requirements.
- Due to the nature of the industry, full security screening is required prior to employment (this includes 5 years employment history).
Company Overview:
We are a family run business providing Fire and Security System installations and maintenance across the Midlands for over 35 years. Based out of Kettering, we are delighted to be able to offer our services throughout Northamptonshire and the surrounding counties. As an ISO 9001 quality assured registered company, Lynx Fire and Security strive to provide an excellent standard of service. We design, maintain, and install bespoke systems for homes and businesses and are renowned for our after-sales, maintenance and monitoring services which ensure that properties remain secure. The company continues to improve its services and products ensuring it remains one of the area’s leading Fire & Security companies.
Benefits:
- Company pension
- Free parking
- On-site parking
Interested in Joining Our Team?
Contact us at info@lynxsecurity.com or 01536 517999.
Service Administrator – Maternity Cover (12-15 Month Contract, Part-Time) in Kettering employer: Lynx Fire and Security
Contact Detail:
Lynx Fire and Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator – Maternity Cover (12-15 Month Contract, Part-Time) in Kettering
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lynx Fire & Security. Understand their services and values so you can show how you fit into their team. It’ll help you stand out and show that you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about examples from your past experiences that highlight your organisational skills and ability to handle multiple tasks. We want you to feel confident!
✨Tip Number 3
Show off your communication skills! Since this role involves a lot of phone and email interactions, be ready to demonstrate your excellent verbal and written communication during the interview. Maybe even prepare a few questions to ask them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and tech-savvy, which is exactly what we’re looking for in a Service Administrator. Don’t miss out!
We think you need these skills to ace Service Administrator – Maternity Cover (12-15 Month Contract, Part-Time) in Kettering
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Service Administrator role. Highlight your organisational skills and any relevant experience that matches what we’re looking for in the job description.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Lynx Fire and Security
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like scheduling service visits and managing customer communications. This will help you demonstrate how your skills align with what Lynx Fire & Security is looking for.
✨Show Off Your Organisational Skills
As a Service Administrator, strong organisational skills are crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. This will show that you can handle the fast-paced environment they mentioned.
✨Practice Your Communication Skills
Since the role requires excellent verbal and written communication, practice answering common interview questions out loud. You might even want to do a mock interview with a friend to get comfortable speaking clearly and confidently, especially over the phone.
✨Be Ready to Discuss Customer Service
Prepare to talk about your approach to customer service. Think of specific instances where you provided exceptional support or resolved issues. Lynx Fire & Security values a friendly and professional attitude, so showcasing your customer-focused mindset will be key.
