At a Glance
- Tasks: Provide top-notch customer support via phone, email, and social media.
- Company: Join a dynamic team at Lynx Employment Services in Sheffield.
- Benefits: Full-time hours with a Monday to Friday shift rota.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Lynx Employment Services are recruiting for a Customer Support Agent to join a busy customer service team in Sheffield. This is a full-time temporary position working 40 hours per week, with 8-hour shifts on a Monday to Friday rota. Please note that while there may be future opportunities, we cannot guarantee that this temporary role will lead to a permanent position.
Job Purpose
You will be responsible for communicating directly with customers via telephone, email, social media and face-to-face channels. The role involves handling enquiries and service requests from members of the public regarding services provided. You will deliver both reactive and proactive customer service, helping the client achieve its contractual performance standards and customer service targets.
Key Responsibilities
- Respond to customer enquiries professionally and efficiently.
- Process service requests accurately using internal systems.
- Communicate with customers via telephone, email, social media and face-to-face interactions.
- Resolve customer issues and provide updates where required.
- Maintain accurate records of customer contacts and actions taken.
- Support the achievement of service delivery and call handling targets.
- Work collaboratively with colleagues and operational teams to ensure excellent customer service.
Requirements
- Previous customer service experience is desirable.
- Excellent communication and interpersonal skills.
- Good IT and data entry skills.
- Ability to work in a fast-paced environment and manage multiple enquiries.
- Strong problem-solving skills and attention to detail.
- A positive, professional and customer-focused approach.
Apply
To apply, please send your CV to Lynx Employment Services or contact our team for further information.
Customer Support Agent in Sheffield employer: Lynx Employment Services
Lynx Employment Services is an excellent employer for those seeking a rewarding role in customer support, offering a dynamic work environment in Sheffield. With a strong focus on employee development and a collaborative culture, we provide our team with the tools and training necessary to excel in their roles while ensuring a supportive atmosphere that values communication and teamwork. Join us to be part of a dedicated team that prioritises exceptional customer service and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Sheffield
✨Tip Number 1
Get to know the company! Research Lynx Employment Services and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, try role-playing different scenarios with friends or family. This will boost your confidence and help you handle enquiries more effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. This way, you can ensure your CV reaches the right people and increases your chances of landing that Customer Support Agent role.
We think you need these skills to ace Customer Support Agent in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled enquiries and resolved issues in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Agent role. We love seeing enthusiasm and a genuine interest in helping customers.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll be using with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lynx Employment Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements of a Customer Support Agent. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident in articulating your thoughts clearly and professionally during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Think of situations where you demonstrated strong problem-solving skills and attention to detail. This will highlight your ability to handle enquiries effectively, which is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer service, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
