At a Glance
- Tasks: Support a busy finance team with income collection and debt recovery activities.
- Company: Join a dynamic finance team in Walsall with a hybrid working model.
- Benefits: Earn £14.82 per hour with flexible working arrangements and a supportive environment.
- Other info: Enjoy a 36-month contract with opportunities for career growth.
- Why this job: Make a difference by helping customers manage their finances while developing your skills.
- Qualifications: Experience in credit control or debt collection and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Walsall
Hybrid Working
Pay: £14.82 per hour PAYE
Hours: 37 hours per week
Contract: 36 months initially
IR35: Inside IR35
We are currently recruiting for experienced Income Collection Assistants to support a busy finance team with income collection, credit control and debt recovery activities. This role will initially be office-based for training before moving to a hybrid working arrangement with up to 3 days onsite per week.
Key Responsibilities:
- Managing income collection and debt recovery activities
- Contacting customers regarding outstanding arrears
- Negotiating payment arrangements and providing payment advice
- Maintaining accurate case notes and financial records
- Processing financial transactions and documentation
- Monitoring and reviewing outstanding cases
- Supporting a customer-focused finance service
- Liaising with internal departments and external agencies where required
Candidate Requirements:
- Previous experience within credit control, debt collection or income recovery
- Experience working within a financial administration environment
- Strong communication and customer service skills
- Ability to manage workloads and prioritise effectively
Income Collection Assistants employer: Lynx Employment Services
Join our dynamic finance team in Walsall as an Income Collection Assistant, where we prioritise a supportive and collaborative work culture. Enjoy the flexibility of hybrid working arrangements after initial training, alongside competitive pay and opportunities for professional growth within a thriving environment. We are committed to fostering employee development and providing a rewarding experience that makes a meaningful impact on our community.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Assistants
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who have experience in income collection or credit control. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your negotiation skills. Since you'll be dealing with payment arrangements, practice how you’d handle tough conversations. Role-playing with a friend can help you feel more confident when it’s time to shine.
✨Tip Number 3
Showcase your customer service skills during interviews. Be ready to share examples of how you've successfully managed customer queries or resolved issues in the past. This will highlight your ability to support a customer-focused finance service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place.
We think you need these skills to ace Income Collection Assistants
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and debt recovery. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Income Collection Assistant role. Share specific examples of your past experiences that relate to income collection and customer service.
Showcase Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lynx Employment Services
✨Know Your Numbers
Before the interview, brush up on your knowledge of income collection and debt recovery metrics. Be ready to discuss specific examples from your past experience where you successfully managed outstanding arrears or negotiated payment arrangements.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare to demonstrate your customer service skills. Think of scenarios where you effectively resolved customer issues or liaised with internal departments, and be ready to share these stories during the interview.
✨Familiarise Yourself with Financial Processes
Make sure you understand the financial administration processes relevant to income collection. Review common financial transactions and documentation you might encounter, so you can confidently discuss how you would handle them in the role.
✨Prepare Questions About Hybrid Working
As this role involves hybrid working, come prepared with questions about how the team collaborates both onsite and remotely. This shows your interest in the company culture and helps you gauge how well you’d fit into their working environment.
