At a Glance
- Tasks: Support high-quality customer services and process requests in a busy local authority.
- Company: Join a dynamic local authority team in Newcastle-under-Lyme or work remotely.
- Benefits: Earn £12.85 per hour with a Monday to Friday schedule and potential for growth.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Make a difference by helping residents with essential council services.
- Qualifications: Experience in Council Tax and Benefits, plus strong customer service skills.
The predicted salary is between 12.85 - 12.85 £ per hour.
Location: Newcastle-under-Lyme (ST5) or Remote
Pay: £12.85 per hour (PAYE)
Hours: 37 hours per week, Monday to Friday
Contract: 6 July 2026 - 6 September 2026
Lynx Employment Services are recruiting on behalf of our client for an experienced Customer Hub Officer to support the delivery of high-quality customer services within a busy local authority environment. This role is ideal for someone with previous Council Tax and Benefits experience using NEC RBLive and the NEC Image Document Management System, who enjoys providing excellent customer service and working accurately in a fast-paced environment.
The Role
You will be responsible for processing customer requests and providing support across a range of council services, ensuring residents receive an efficient, professional and customer-focused service.
Key duties include:
- Processing changes in household circumstances
- Administering council tax exemptions, discounts and payment arrangements
- Handling customer enquiries by telephone and other communication channels
- Managing cases using NEC RBLive and NEC Image
- Maintaining accurate customer records and updating council systems
- Providing advice and guidance across multiple council services
- Escalating more complex cases as necessary
Customer Hub Officer employer: Lynx Employment Services
At Lynx Employment Services, we pride ourselves on being an excellent employer that values our employees' contributions and fosters a supportive work culture. Located in Newcastle-under-Lyme, we offer competitive pay, opportunities for professional growth, and a commitment to delivering high-quality customer service within the local authority environment. Join us to be part of a dedicated team where your skills in customer service will make a meaningful impact on the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lynx Employment Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lynx Employment Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Hub Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lynx Employment Services:Your cover letter is your chance to shine! Tell us why you want to work at Lynx Employment Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lynx Employment Services!
How to prepare for a job interview at Lynx Employment Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
