At a Glance
- Tasks: Deliver outstanding customer service and resolve enquiries across multiple channels.
- Company: Join a supportive team focused on exceptional customer experiences.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a fast-paced environment with excellent team collaboration.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
Our client is looking for experienced Customer Experience Advisors to join their customer service team. They are looking for candidates who can deliver outstanding customer service, solve problems, build relationships, and work in a fast-paced environment in Warrington. As the first point of contact for our customers, you'll play a vital role in delivering an exceptional customer journey by handling enquiries efficiently, resolving issues professionally, and supporting customers across multiple communication channels. This is an exciting opportunity for someone who enjoys making a real difference while working within a supportive, customer-focused team.
As a Customer Experience Advisor, you will:
- Respond to customer enquiries via telephone, email, live chat, text message and CRM systems
- Handle service, invoice and account enquiries professionally and efficiently
- Provide quotations, pricing information and proof of collection documentation
- Resolve customer complaints with empathy and in line with company service standards
- Book waste collections and complete associated administrative tasks
- Register and support customers using online customer portals
- Log and manage customer cases accurately within Salesforce
- Build positive relationships with customers, colleagues and external partners
- Support the sales team by logging leads, carrying out contract checks and assisting with pre-qualification questionnaires
- Identify opportunities to upsell and cross-sell products and services where appropriate
- Conduct customer satisfaction reviews and gather feedback to improve service
- Ensure compliance with data protection, confidentiality and Duty of Care legislation
- Support wider business initiatives including annual price increases and compliance programmes
We're looking for someone who has:
- A genuine passion for delivering excellent customer service
- Outstanding verbal and written communication skills
- Excellent telephone manner and customer care skills
- Strong attention to detail and organisational ability
- The ability to remain calm under pressure and manage multiple priorities
- Excellent problem-solving and conflict resolution skills
- Good computer literacy, including Microsoft Office or Google Workspace
- Typing speed of approximately 40 words per minute
- GCSE Maths and English (Grade C/4 or above) or equivalent
Desirable
- Previous customer service or contact centre experience
- Experience using CRM systems such as Salesforce
- Customer Service qualification
- Commercial awareness
- Experience within the waste, environmental or utilities sector
- Ability to speak an additional language
- Delivers a consistently excellent customer experience
- Takes ownership of customer enquiries through to resolution
- Works collaboratively with colleagues across Customer Experience, Operations, Sales and Finance
- Maintains high levels of accuracy and attention to detail
- Meets service level agreements and quality standards
- Looks for opportunities to improve customer satisfaction and business performance
Customer Experience Advisor (Administration and Customer Services) in Warrington employer: Lynx Employment Services Ltd
Lynx Employment Services Ltd is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With a hybrid working model in Northampton, employees benefit from flexibility while engaging in meaningful projects that impact the public sector. The company prioritises employee development, providing opportunities for continuous learning and advancement within a dynamic legal environment.
Contact Details:
Lynx Employment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor (Administration and Customer Services) in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lynx Employment Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lynx Employment Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor (Administration and Customer Services) in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lynx Employment Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lynx Employment Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lynx Employment Services Ltd!
How to prepare for a job interview at Lynx Employment Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
