At a Glance
- Tasks: Support a busy finance team with income collection and debt recovery activities.
- Company: Join a dynamic finance team in Walsall with a hybrid working model.
- Benefits: Earn £14.82 per hour with flexible working arrangements and valuable experience.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a difference by helping customers manage their finances while developing your skills.
- Qualifications: Experience in credit control or debt collection, strong communication skills required.
Location: Walsall – Hybrid Working
Pay: £14.82 per hour PAYE
Hours: 37 hours per week
Contract: 3–6 months initially
We are currently recruiting for experienced Income Collection Assistants to support a busy finance team with income collection, credit control and debt recovery activities. This role will initially be office-based for training before moving to a hybrid working arrangement with up to 3 days onsite per week.
Key Responsibilities:
- Managing income collection and debt recovery activities
- Contacting customers regarding outstanding arrears
- Negotiating payment arrangements and providing payment advice
- Maintaining accurate case notes and financial records
- Processing financial transactions and documentation
- Monitoring and reviewing outstanding cases
- Supporting a customer-focused finance service
- Liaising with internal departments and external agencies where required
Candidate Requirements:
- Previous experience within credit control, debt collection or income recovery
- Experience working within a financial administration environment
- Strong communication and customer service skills
- Ability to manage workloads and prioritise effectively
- Good IT skills and experience using financial systems
- Accurate record keeping and attention to detail
- Understanding of confidentiality and data handling requirements
Local government finance experience would be advantageous.
Please apply with your updated CV.
Income Collection Assistants in Walsall employer: Lynx Employment Services Ltd
Join our dynamic finance team in Walsall, where we prioritise a supportive and collaborative work culture. As an Income Collection Assistant, you'll benefit from hybrid working arrangements, allowing for flexibility while contributing to meaningful financial services. We are committed to employee growth, offering training and development opportunities to enhance your skills in credit control and debt recovery.
Contact Detail:
Lynx Employment Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Assistants in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who have experience in income collection or credit control. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your negotiation skills. Since you'll be dealing with payment arrangements and customer queries, practice how you’d handle tough conversations. Role-playing with a friend can help you feel more confident!
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common financial systems and software used in income collection. If you can demonstrate your tech-savviness during interviews, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job listings, and applying directly can sometimes put you ahead of the competition. Plus, it’s super easy to keep track of your applications there!
We think you need these skills to ace Income Collection Assistants in Walsall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in credit control and debt recovery. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves contacting customers and negotiating payment arrangements, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that reflect your customer service experience.
Be Detail-Oriented:Attention to detail is key in finance roles. When you’re filling out your application, make sure to double-check for any typos or errors. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lynx Employment Services Ltd
✨Know Your Numbers
Brush up on your financial knowledge, especially around income collection and debt recovery. Be ready to discuss specific examples from your past experience where you successfully managed outstanding arrears or negotiated payment arrangements.
✨Showcase Your Communication Skills
Since this role involves contacting customers about their debts, practice articulating how you would approach sensitive conversations. Think of scenarios where you've had to handle difficult discussions and be prepared to share those experiences.
✨Demonstrate Attention to Detail
Prepare to talk about how you maintain accurate records and case notes. You might be asked about your methods for ensuring data accuracy, so have a few examples ready that highlight your organisational skills and attention to detail.
✨Familiarise Yourself with Hybrid Working
As the role transitions to hybrid working, think about how you manage your time and workload effectively in both office and remote settings. Be ready to discuss your strategies for staying productive and connected with your team while working from home.
