At a Glance
- Tasks: Provide tailored support to tenants, helping them maintain stable housing and independence.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Competitive pay, valuable experience, and the chance to help others.
- Other info: Opportunity for personal growth while working in a supportive environment.
- Why this job: Make a real impact by supporting vulnerable individuals in their housing journey.
- Qualifications: 2 years' experience in customer service or housing roles required.
The predicted salary is between 17.18 - 17.18 £ per hour.
Location: Rugby
Pay Rate: £17.18 per hour PAYE
Contract: Temporary (3 Months)
We are recruiting for an experienced Tenancy Support Officer to provide intensive support to tenants with complex needs, helping them sustain their tenancies and live independently.
Key Responsibilities
- Deliver tailored tenancy support and develop individual support plans.
- Support tenants with budgeting, debt management, income maximisation, and welfare benefits.
- Work closely with Housing Officers, Revenues Teams, and external agencies.
- Signpost customers to local services and support networks.
- Maintain accurate records and case notes.
- Assist in resolving tenancy issues, including rent arrears and tenancy breaches.
- Support vulnerable tenants to achieve positive outcomes and maintain stable housing.
Requirements
- Minimum 2 years' experience in a customer-focused or housing-related role.
- Knowledge of welfare benefits, housing support services, and tenancy sustainment.
- Strong communication, report writing, and organisational skills.
- Ability to manage a varied caseload and work independently.
- Experience dealing with vulnerable customers and complex needs.
- Good IT skills and attention to detail.
- Full UK driving licence.
This is an excellent opportunity for a housing professional who is passionate about helping people maintain their homes and improve their quality of life.
Tenancy Support Officer in Royal Leamington Spa employer: Lynx Employment Services Ltd
As a Tenancy Support Officer in Rugby, you will join a dedicated team that prioritises the well-being of tenants and fosters a supportive work culture. The company offers competitive pay, opportunities for professional development, and a chance to make a meaningful impact in the community by helping vulnerable individuals maintain stable housing. With a focus on collaboration and employee growth, this role provides a rewarding environment for those passionate about social support and housing services.
Contact Details:
Lynx Employment Services Ltd Recruitment Team
