At a Glance
- Tasks: Provide top-notch customer support via phone, email, and social media.
- Company: Join Lynx Employment Services in a vibrant Sheffield team.
- Benefits: Full-time hours with a Monday to Friday rota.
- Other info: Fast-paced environment with opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and strong communication skills are a plus.
Lynx Employment Services are recruiting for a Customer Support Agent to join a busy customer service team in Sheffield. This is a full-time temporary position working 40 hours per week, with 8-hour shifts on a Monday to Friday rota. Please note that while there may be future opportunities, we cannot guarantee that this temporary role will lead to a permanent position.
Job Purpose
You will be responsible for communicating directly with customers via telephone, email, social media and face-to-face channels. The role involves handling enquiries and service requests from members of the public regarding services provided by Veolia on behalf of Sheffield City Council. You will deliver both reactive and proactive customer service, helping Veolia achieve its contractual performance standards and customer service targets.
Key Responsibilities
- Respond to customer enquiries professionally and efficiently.
- Process service requests accurately using internal systems.
- Communicate with customers via telephone, email, social media and face-to-face interactions.
- Resolve customer issues and provide updates where required.
- Maintain accurate records of customer contacts and actions taken.
- Support the achievement of service delivery and call handling targets.
- Work collaboratively with colleagues and operational teams to ensure excellent customer service.
Requirements
- Previous customer service experience is desirable.
- Excellent communication and interpersonal skills.
- Good IT and data entry skills.
- Ability to work in a fast-paced environment and manage multiple enquiries.
- Strong problem-solving skills and attention to detail.
- A positive, professional and customer-focused approach.
Apply
To apply, please send your CV to Lynx Employment Services or contact our team for further information.
Customer Support Agent employer: Lynx Employment Services Ltd
Lynx Employment Services is an excellent employer for those seeking a rewarding role in customer support within the vibrant city of Sheffield. With a focus on professional development and a collaborative work culture, employees are encouraged to grow their skills while delivering exceptional service to the community. The company offers a supportive environment where teamwork and communication are valued, making it an ideal place for individuals looking to make a meaningful impact in customer service.
Contact Details:
Lynx Employment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lynx Employment Services and Veolia. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and service requests during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your previous customer service experience. Highlight how you resolved issues or improved customer satisfaction – this will demonstrate your problem-solving skills and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your professionalism.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you’ve handled enquiries and resolved issues in the past, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Agent role. We love seeing enthusiasm and a positive attitude, so let your personality come through.
Show Off Your Communication Skills:Since this role involves interacting with customers through various channels, make sure your application reflects your excellent communication skills. We want to see clear, concise writing that demonstrates your ability to connect with people.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in this fast-paced environment!
How to prepare for a job interview at Lynx Employment Services Ltd
✨Know the Company
Before your interview, take some time to research Lynx Employment Services and their partnership with Veolia. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Support Agent, communication is key. Prepare examples from your past experiences where you effectively handled customer enquiries or resolved issues. This will demonstrate your ability to communicate professionally and efficiently.
✨Practice Problem-Solving Scenarios
Think of common customer service challenges and how you would handle them. Practising these scenarios can help you articulate your problem-solving skills during the interview, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, performance targets, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
