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- Tasks: Process Council Tax billing and manage accounts while providing top-notch customer service.
- Company: Join a dynamic Revenues and Benefits team with a focus on collaboration.
- Benefits: Earn £17.30 per hour, enjoy remote work, and receive all necessary equipment.
- Other info: Initial onsite day for equipment collection, then fully remote work.
- Why this job: Make a difference in your community while gaining valuable experience in a vital role.
- Qualifications: Experience in Council Tax Billing and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Fully Remote (One day onsite initially in Northampton to collect equipment)
Pay Rate: £17.30 per hour
Hours: 37 hours per week
Contract: Initial 3-Month Contract
IR35 Status: Inside IR35
DBS: Basic DBS Required
We are currently recruiting for experienced Council Tax Billing Officers to support a busy Revenues and Benefits team on an initial 3-month contract. This is a predominantly remote working role, with only one day required onsite initially in Northampton for equipment collection.
Key Responsibilities:
- Processing Council Tax billing accurately and in line with current legislation
- Managing Council Tax accounts and maximising collection rates
- Handling discounts, exemptions, reductions, and payment arrangements
- Providing excellent customer service via telephone, email, and written correspondence
- Liaising with internal departments and external agencies as required
- Managing workloads effectively to meet targets and deadlines
- Maintaining up-to-date knowledge of Council Tax legislation and procedures
Candidate Requirements:
- Previous experience within Council Tax Billing is essential
- Experience using MRI / Academy systems is essential
- Strong knowledge of Council Tax legislation and billing processes
- Excellent communication and customer service skills
- Ability to work independently within a high-volume environment
- Strong attention to detail and organisational skills
Additional Information:
- Fully remote working following initial equipment collection
- Basic DBS required
- Equipment provided
If you are interested in this opportunity, please apply with your CV today.
Council Tax Billing Officer employer: Lynx Employment Services Ltd
Contact Detail:
Lynx Employment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Tax Billing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the Council Tax sector or related fields. A quick chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for virtual interviews by setting up a professional backdrop and testing your tech. We want you to shine, so practice answering common questions about Council Tax billing and customer service scenarios.
✨Tip Number 3
Show off your skills! If you’ve got experience with MRI or Academy systems, make sure to highlight that in conversations. We love seeing candidates who know their stuff and can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to join our team.
We think you need these skills to ace Council Tax Billing Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Council Tax Billing. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, let us know about your excellent communication skills. Include examples of how you've provided top-notch service in previous roles.
Be Detail-Oriented: Attention to detail is key in this role. When you’re writing your application, double-check for any typos or errors. We appreciate a polished application that reflects your organisational skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Lynx Employment Services Ltd
✨Know Your Stuff
Make sure you brush up on Council Tax legislation and billing processes before the interview. Familiarise yourself with common scenarios you might encounter, like handling discounts or exemptions, so you can demonstrate your expertise.
✨Show Off Your Experience
Be ready to discuss your previous experience in Council Tax Billing. Prepare specific examples of how you've managed accounts or maximised collection rates, as this will show that you can hit the ground running.
✨Communication is Key
Since excellent customer service is a big part of the role, think of examples where you've successfully handled customer queries or complaints. Highlight your communication skills and how you maintain professionalism in high-pressure situations.
✨Get Organised
Demonstrate your organisational skills by discussing how you manage workloads and meet deadlines. You could mention tools or methods you use to stay on top of tasks, which will show that you're proactive and efficient.