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- Tasks: Support various service areas by handling enquiries, managing correspondence, and performing administrative tasks.
- Company: Join a busy office in Rotherham focused on delivering excellent customer service.
- Benefits: Gain valuable experience in a dynamic team with opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in a similar role and proficiency in Microsoft Office are essential.
- Other info: This is a full-time, 6-month fixed-term position ideal for proactive individuals.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a proactive and highly organised Business Support Assistantfor our clients busy office on a 6-month fixed-term basis. This is a full-time, office-based role, ideal for someone with excellent communication skills, strong IT capabilities, and a passion for delivering excellent customer service.
You will play a vital role in supporting multiple service areas, predominantly handling waste enquiries and complaints via telephone, but also responding to emails, processing payments and bookings, and managing general administrative tasks.
Key Responsibilities
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Handle customer enquiries via telephone, email, and face-to-face, providing a professional and helpful service.
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Manage correspondence: distribute post, process incoming/outgoing mail.
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Compile and report on requested information and data.
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Create and maintain spreadsheets, letters, databases, and templates.
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Support staff with IT systems and applications (Microsoft Word, Excel, Outlook, etc.).
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Perform general administrative tasks: minute-taking, photocopying, diary management, arranging meetings and events.
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Reconcile and handle payments accurately and in line with financial regulations.
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Supervise and allocate work to junior administrative staff as needed.
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Ensure compliance with internal procedures and GDPR legislation.
Essential Criteria
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Proven experience in a similar support role within a multi-functional business service environment.
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Confident using Microsoft Office applications (particularly Word and Excel).
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Excellent written and verbal communication skills.
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Ability to adapt to new processes and systems, and contribute to service improvements.
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Strong understanding of GDPR and data protection principles.
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Ability to minute meetings accurately.
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Familiarity with financial procedures and budget monitoring.
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Strong organisational and problem-solving skills with the ability to prioritise workload.
Desirable Qualifications
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NQF Level 2 qualificationOR Equivalent experience demonstrating a similar level of knowledge and competence.
This is an excellent opportunity to be part of a dynamic and dedicated team where you will gain exposure to varied administrative duties and make a real impact on the delivery of local services. Flexibility, adaptability, and teamwork will be essential to success in this role.
To apply, please submit your CV
Business Support Assistant in Rotherham employer: Lynx Employment Services Ltd
Contact Detail:
Lynx Employment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant in Rotherham
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially Microsoft Word and Excel. Consider taking a quick online course or tutorial to brush up on your skills, as this will show your commitment and readiness for the role.
✨Tip Number 2
Prepare to demonstrate your communication skills during the interview. Think of examples where you've successfully handled customer enquiries or resolved complaints, as these experiences will highlight your suitability for the role.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their operations, particularly around waste management, will allow you to ask insightful questions and show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Be ready to discuss your organisational skills and how you prioritise tasks. Prepare examples of how you've managed multiple responsibilities in previous roles, as this will demonstrate your ability to thrive in a busy office environment.
We think you need these skills to ace Business Support Assistant in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly those involving customer service and IT support. Use keywords from the job description to demonstrate your fit for the role.
Showcase Communication Skills: In your application, emphasise your excellent written and verbal communication skills. Provide examples of how you've successfully handled customer enquiries or complaints in previous roles.
Highlight IT Proficiency: Since strong IT capabilities are essential for this role, mention your proficiency with Microsoft Office applications, especially Word and Excel. Consider including specific tasks you've accomplished using these tools.
Demonstrate Organisational Skills: Illustrate your strong organisational and problem-solving skills by providing examples of how you've managed multiple tasks or projects simultaneously. This will show your ability to prioritise workload effectively.
How to prepare for a job interview at Lynx Employment Services Ltd
✨Showcase Your Communication Skills
As a Business Support Assistant, you'll be handling customer enquiries and complaints. During the interview, demonstrate your excellent verbal and written communication skills by providing clear and concise answers. Consider sharing examples of how you've effectively resolved customer issues in the past.
✨Highlight Your IT Proficiency
Since strong IT capabilities are essential for this role, be prepared to discuss your experience with Microsoft Office applications, particularly Word and Excel. You might want to mention specific tasks you've accomplished using these tools, such as creating spreadsheets or managing databases.
✨Emphasise Your Organisational Skills
The role requires strong organisational and problem-solving skills. Be ready to talk about how you prioritise your workload and manage multiple tasks efficiently. Sharing a specific example of a time when you successfully juggled various responsibilities can really make an impact.
✨Demonstrate Your Understanding of GDPR
Understanding GDPR and data protection principles is crucial for this position. Make sure to express your knowledge of these regulations during the interview. You could discuss how you've ensured compliance in previous roles or how you would handle sensitive information responsibly.
