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- Tasks: Coordinate building maintenance and ensure top-notch customer service daily.
- Company: Join a dynamic team focused on maintaining high standards in Birmingham.
- Benefits: Enjoy a full-time role with Monday to Friday hours and potential for remote work.
- Why this job: Be part of a supportive culture that values communication and customer satisfaction.
- Qualifications: No specific experience required, just a passion for service and problem-solving.
- Other info: BPSS security clearance needed before starting; perfect for those looking to grow in facilities management.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting on behalf of our client for a Building Control Officer in the Birmingham (B32) area. This is a full-time role, Monday to Friday and will require a BPSS security clearance prior to starting employment.
Role Purpose
To ensure the effective coordination and cost-efficient execution of building asset maintenance, while upholding high standards of customer service. This role focuses on the delivery of timely support, maintenance scheduling, supplier management, and compliance monitoring to sustain operational integrity and customer satisfaction.
Key Responsibilities
- Provide responsive and professional telephone support, minimizing wait times and reinforcing a positive customer experience.
- Take ownership of customer requests, ensuring timely and effective resolution.
- Collaborate proactively with customers and contractors to improve service delivery.
- Set realistic expectations through clear, consistent communication.
- Escalate complex or unresolved issues appropriately to maintain service continuity.
- Review, authorize, or reject maintenance and repair quotations based on manufacturer standards, photographic evidence, and technical reports.
- Ensure all approvals align with company policies and procedures.
- Monitor and resolve defect reports raised by building users.
- Manage and resolve invoice discrepancies, escalating as needed.
- Oversee maintenance costs while ensuring work quality is maintained.
- Schedule building maintenance activities to ensure legal compliance, optimize resource usage, and minimize disruption to operations.
- Record and track building-related activity and ensure the timely completion of required documentation.
- Produce weekly compliance reports and ensure all legislative deadlines are met.
- Maintain accurate logs and documentation to support audits and regulatory review.
Building Control Officer in Birmingham employer: Lynx Employment Services Ltd
Contact Detail:
Lynx Employment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Control Officer in Birmingham
✨Tip Number 1
Familiarise yourself with the local building regulations and compliance standards in Birmingham. This knowledge will not only help you during interviews but also demonstrate your commitment to the role and understanding of the industry.
✨Tip Number 2
Network with professionals in the building control sector, especially those working in Birmingham. Attend local industry events or join relevant online forums to connect with potential colleagues and gain insights into the job market.
✨Tip Number 3
Prepare for situational interview questions by thinking about past experiences where you successfully managed customer requests or resolved issues. Being able to share specific examples will showcase your problem-solving skills and customer service focus.
✨Tip Number 4
Research our company values and mission at StudySmarter. Understanding what we stand for will help you align your answers during the interview and show that you're a good fit for our team.
We think you need these skills to ace Building Control Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in building control, maintenance scheduling, and customer service. Use specific examples that demonstrate your ability to manage projects and resolve issues effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your proactive communication skills and your experience in collaborating with customers and contractors.
Highlight Relevant Qualifications: If you have any certifications or qualifications related to building control or asset management, be sure to mention them. This could include any training in compliance monitoring or health and safety regulations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Lynx Employment Services Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Building Control Officer. Familiarise yourself with key tasks such as maintenance scheduling, supplier management, and compliance monitoring. This will help you demonstrate your knowledge during the interview.
✨Showcase Customer Service Skills
Since this role emphasises high standards of customer service, be prepared to discuss your previous experiences in handling customer requests. Share specific examples where you took ownership of an issue and resolved it effectively.
✨Prepare for Technical Questions
Expect questions related to building maintenance, compliance standards, and cost management. Brush up on relevant regulations and best practices in the industry to show that you are well-informed and capable of making sound decisions.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Be ready to explain how you would set realistic expectations with customers and contractors. Practice articulating your thoughts clearly and confidently to convey your ability to maintain positive relationships.
