At a Glance
- Tasks: Process Business Rates changes and maintain accurate customer records in a dynamic environment.
- Company: Join a supportive local government team in Newcastle-under-Lyme.
- Benefits: Earn £14.36 per hour with flexible remote or office working options.
- Other info: Temporary role with potential for permanent position; great for career growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Experience with NEC Revenues & Benefits systems and Business Rates administration required.
Location: Newcastle-under-Lyme – Office Based or Remote Working
Pay: £14.36 per hour PAYE
Hours: 37 hours per week
Contract: Temporary – 1 September 2026 to 7 February 2027 - could become perm for the right candidate
Working Hours: Monday to Friday, 9:00am–5:30pm
We are recruiting an experienced Business Rates Administrator to support a busy Local Government Revenues service. Although the official job title is Customer Hub Officer, the priority for this position is someone with hands-on Business Rates administration experience, particularly using NEC Revenues & Benefits (RB Live) and associated document management systems. This role can be undertaken remotely or from the Newcastle-under-Lyme office.
The Role
- Process Business Rates changes and maintain accurate customer and account records, including:
- Processing businesses moving into and out of properties.
- Business Rates billing, collection and recovery.
- Applying exemptions and discounts.
- Processing rateable value changes.
- Updating accounts following changes in circumstances.
- Processing and maintaining payment arrangements.
- Managing documentation and correspondence.
- Resolving Business Rates enquiries accurately and efficiently.
- Ensuring records are updated in accordance with Data Protection requirements.
- Supporting customers by telephone where required.
- Escalating more complex cases to specialist teams when appropriate.
Essential Systems Experience
Applicants must have previous experience using:
- NEC Revenues & Benefits – RB Live
- NEC/Image document management systems
You should be confident processing transactions directly within RB Live rather than simply having general customer service experience.
About You
Ideally, you will have:
- Previous Business Rates / NNDR administration experience within a local authority.
- Good working knowledge of Business Rates legislation and procedures.
- Experience processing liability changes, moves, billing, collection and recovery.
- Knowledge of Business Rates exemptions, discounts and rateable value changes.
- Strong accuracy and attention to detail.
- Confidence managing a caseload independently.
- Experience dealing with customer enquiries within a Revenues environment.
Candidates with strong Council Tax administration experience may also be considered, provided they have the required RB Live and Image systems experience. This opportunity would particularly suit a Business Rates Officer, NNDR Officer, Revenues Officer, Council Tax Officer or Revenues & Benefits Administrator with recent local authority experience.
Locations
Business Rates Administrator / Customer Hub Officer in Basford, Stoke-on-Trent employer: Lynx Employment Services Ltd
Lynx Employment Services Ltd is an excellent employer, offering a supportive work culture that values collaboration and professional growth. With a hybrid working model in Northampton, employees benefit from flexibility while engaging in meaningful projects that impact the public sector. The company prioritises employee development, providing opportunities for continuous learning and advancement within a dynamic legal environment.
Contact Details:
Lynx Employment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Rates Administrator / Customer Hub Officer in Basford, Stoke-on-Trent
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Business Rates Administrator / Customer Hub Officer in Basford, Stoke-on-Trent
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Lynx Employment Services Ltd
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Lynx Employment Services Ltd.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Lynx Employment Services Ltd that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
