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- Tasks: Welcome patients, manage appointments, and support clinical staff in a busy GP surgery.
- Company: A thriving GP surgery prioritising staff well-being and community care.
- Benefits: Wellness Room, Pilates sessions, stress-free environment, and a massage chair for breaks.
- Why this job: Join a supportive team making a real difference in patient care.
- Qualifications: Previous receptionist experience, excellent communication skills, and IT proficiency.
- Other info: Award-winning workplace with a focus on staff happiness and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Friendly Team at a Thriving GP Surgery
Hours: 20-30 hours per week, worked on a rotating rota issued at least one moth in advance. The role follows a rotating shift pattern across Monday to Friday with shifts of 8 am-1pm, 1.30-6.30 pm or full-day shifts from 8 am-6.30 pm.
Are you ready for a rewarding, fulfilling role in a dynamic, supportive environment. Were a busy GP surgery with over 15000 patients and were growing. As we expand, were excited to welcome new team members who are compassionate, dedicated, and ready to thrive in a supportive, friendly environment.
If you\’re looking to bring your skills to a vibrant, community-centred practice, wed love to hear from you.
Qualifications & Skills Required:
Skills & Experience Required
Previous experience in a receptionist or administrative role (preferably within a healthcare setting).
Excellent communication and customer service skills with a focus on professionalism and confidentiality.
Strong organisational skills and attention to detail.
Ability to multitask and work efficiently under pressure.
Proficiency in IT systems (experience with EMIS Web is an advantage).
Understanding of confidentiality, GDPR, and patient data protection.
Main duties of the job
Primary Key Responsibilities
Front Desk & Patient Interaction
Welcome patients and visitors, providing a friendly and professional service.
Answer telephone calls, manage queries, and direct patients appropriately.
Book, amend, and cancel patient appointments efficiently.
Administrative Duties
Process patient registrations, deductions, and update records as required.
Handle prescription requests, ensuring accuracy and liaising with clinicians when necessary.
Scan, file, and organise correspondence, including medical reports and clinical letters.
Supporting Clinical Staff
Assist with medical documentation requests from patients, insurance companies, and other entities.
Maintain confidentiality and uphold data protection regulations in all tasks.
General Reception & Office Management
Maintain a clean and organised reception area.
Monitor stock levels of stationery and office supplies.
Support the practice team with administrative tasks as required.
About us
Overview of your organisation
Why Join Us?
We are not just a GP surgery we are a supportive and rewarding workplace where staff well-being is our priority. Here\’s why you\’ll love working with us:
- Staff Well-being Award Winners :We are proud to have won the Staff Well-being Award
- Wellness Room :Enjoy access to our dedicated Wellness Room, where you can unwind with spa treatments, fully funded by the surgery.
- Pilates Sessions: Stay active and relaxed with regular Pilates classes led by a professional instructor, all part of our commitment to your well-being.
- Stress-Free Environment:We maintain a healthy, balanced work-life environment that reduces stress and promotes overall well-being.
- Relax and Recharge :Take advantage of our massage chair during breaks, designed to help you relax and de-stress.
- Outstanding Reputation :Our surgery consistently receives excellent feedback from patients and NHS England, reflecting our dedication to providing high-quality care.
Join us and become part of a team that values your health and happiness.
Job responsibilities
The post holder will be expected to provide general administration duties, which may include but is not limited to;
To assist in keeping patient records accurate and up to date by scanning and attaching paper documents into electronic records.
Filing scanned documents into patient electronic notes (EMIS)
Electronically filing test results and other documents/patientinformation
Perform computer searches and data collection to support practice enhanced services and ensure clinical safety.
Keeping all records including staff trainings up to date for CQC purposes.
Monitoring telephone call queue daily.
To liaise with reception manager to make sure all tasks are completed at the end of day.
Helping patients by dealing with requests or questions in a polite, professional and efficient manner
Telephoning patients to inform them about prescriptions, to move/book or rebook appointments, or gather personal data in a sensitive manner, such as smoking status, when asked to do so
Printing and distributing repeat prescriptions
Registering patients, ensuring that information is checked and documented accurately
Prepare medical reports and other requests for information are processed accurately and in a timely manner, ensuring practice protocols regarding information governance and confidentiality are adhered to
Record-keeping, distribution of documents, filing are all undertaken accurately and efficiently
Taking responsibility for the scheduling and co-ordination of meetings
Management of the generic email inbox
You should have previous administrative experience, preferably familiar with EMIS Web GP system. Good written and verbal communication skills are essential together with highly effective organisational and planning skills.
Person Specification
Qualifications
- Higher Degree or 2 years experience of GP clinical system EMIS WEB
- Experience of working in a GP practice
Experience
- Excellent communication skills (written and oral). Applicants must have excellent I.T skills .Please see job description .
- Experience of working in GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist at GP Surgery employer: Lynwood Medical Centre
Contact Detail:
Lynwood Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist at GP Surgery
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the GP surgery. Familiarise yourself with their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling patient queries. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Opt for smart, professional attire that reflects the friendly and supportive environment of the surgery. You'll feel more confident and ready to impress!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist at GP Surgery
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in a receptionist or administrative role, especially if it's in a healthcare setting. We want to see how your skills can contribute to our friendly team!
Be Professional and Personable: When writing your application, remember to showcase your excellent communication and customer service skills. We’re all about professionalism here, so let your personality shine through while keeping it professional!
Attention to Detail is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and clearly organised. This reflects the strong organisational skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our thriving GP surgery.
How to prepare for a job interview at Lynwood Medical Centre
✨Know Your Stuff
Before the interview, make sure you’re familiar with the GP surgery's values and services. Research their approach to patient care and any recent news about them. This will show that you’re genuinely interested in joining their team.
✨Showcase Your Skills
Prepare specific examples from your previous experience that highlight your communication skills, organisational abilities, and how you handle pressure. Think of situations where you’ve successfully managed multiple tasks or resolved patient queries efficiently.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common questions for receptionists in healthcare settings, like how you would handle a difficult patient or manage appointment scheduling. This will help you feel more confident on the day.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support staff well-being. This shows you’re not just interested in the role, but also in being part of their community.
