Practice Operations Manager

Please note - Job is for UK residents only with valid work permit.

Responsibilities:

• Support the practice manager in all aspects of practice functionality, motivating and managing staff, optimizing efficiency and overall performance.
• Focus on day‑to‑day operability, QOF compliance, CQC standards and fostering a positive working environment.
• Oversee daily operations, ensuring staff meet their primary responsibilities.
• Oversee administrative aspects of QOF, liaising with GPs, nursing staff and administrators.
• Ensure compliance with CQC regulations and standards.
• Direct line management of Reception Manager, Senior Administrator, Senior Receptionist, HCA and Practice Nurse.
• Evaluate, organise and oversee staff induction programme.
• Establish, review and update job descriptions and person specifications, ensuring all staff are legally employed.
• Develop, implement and embed an effective staff appraisal process.
• Develop, implement and embed staff development plans, including mandatory training programmes.
• Implement systems for the resolution of disciplinary and grievance issues, maintain staff welfare overview.
• Maintain an effective overview of HR legislation.
• Develop, implement and embed an efficient business resilience plan (BRP).
• Coordinate review and updates of all practice policies and procedures.
• Lead change and continuous improvement initiatives; coordinate all projects within the practice.
• Lead compilation of practice reports and the practice development plan (PDP).
• Manage procurement of practice equipment, supplies and services.
• Adopt a strategic approach to the management of all patient services matters.
• Develop, implement and embed an effective communication strategy (internal and external).
• Actively encourage and promote the use of patient online services.
• Liaise at external meetings as required.
• Lead the management of the Patient Participation Group.
• Ensure all staff have the appropriate level of training to carry out their roles effectively.
• Prepare agendas for, and chair, practice meetings.

Secondary Responsibilities:

• Deputise for partners at internal and external meetings.
• Act as primary point of contact for NHS(E), CCG, community services, suppliers and other external stakeholders.

Qualifications & Experience:

• Essential: Degree holder in Management or equivalent healthcare or business qualification.
• Leadership and / or Management qualification.
• Experience of working with the general public.
• Experience of managing large multidisciplinary teams.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Ability to exploit and negotiate opportunities to enhance service delivery.
• Excellent communication skills (written, oral and presenting).
• Strong IT skills (generic).
• Excellent leadership skills.
• Strategic thinker and negotiator.
• Ability to prioritise, delegate and work to tight deadlines in a fast‑paced environment.
• Effective time management (planning & organising).
• Ability to network and build relationships.
• Polite and confident.
• Flexible and cooperative.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Forward thinker with a solutions focused approach.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Confident, assertive and resilient.
• Flexibility to work outside of core office hours.
• Maintains confidentiality at all times.
• Full UK driving licence.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

£30,225 to £32,125 a year, depending on experience.