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- Tasks: Lead sales and marketing strategies to boost occupancy at Manton Heights Care Centre.
- Company: Lynn News is a forward-thinking organisation focused on community engagement and care.
- Benefits: Enjoy a supportive team environment and opportunities for professional growth.
- Why this job: Make a real impact in the care sector while developing your skills in a dynamic role.
- Qualifications: Experience in senior sales and marketing roles within the care sector is essential.
- Other info: This is a full-time position with a mid-senior level of responsibility.
The predicted salary is between 36000 - 60000 £ per year.
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Join to apply for the Customer Relations Manager role at Lynn News
RCH are looking for a Customer Relations Manager to work at Manton Heights Care Centre, based in Bedford.
Responsible for ensuring occupancy targets and AWF targets are met by delivering a comprehensive Sales and Marketing plan which contains a blend of managing the care seeker journey to increase occupancy, generating good news stories to support the homes visibility and also managing the social media platform to engage with families and care seekers.
Main duties will be;
- To plan and deliver the sales & marketing strategy for the care home which will contain a blend of activity ranging from meeting and influencing partners in the community to delivering the social media strategy.
- To be responsible for inputting accurate information on Care HQ (CRM system) and to manage the care seeker journey, such as visits to the home and follow-ups. Thus, ensuring the sales cycles is achieving the required conversion rates.
- To deliver Sales & Marketing events, preparation and co-ordination of the event in-line with the Sales and Marketing Toolkit (SOP).
- Managing the move in process in conjunction with the General Manager and ensuring the process is a smooth, seamless transition from choice to move in
About You
- Proven experience in a senior sales and marketing role within the care sector is essential
- Strong understanding of the private care market
- Exceptional leadership, communication, and relationship-building skills
- Strategic thinker with a results-driven mindset
- Willingness to travel across the specified regions
Why Join Us?
- Work with a supportive and forward-thinking team
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Book and Periodical Publishing
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Customer Relations Manager employer: Lynn News
Contact Detail:
Lynn News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with the care sector, especially the private care market. Understanding the nuances of this industry will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 2
Network with professionals in the care sector. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Customer Relations Manager position.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that have successfully increased occupancy or improved customer relations. Real-life examples will demonstrate your capability and strategic thinking.
✨Tip Number 4
Showcase your leadership and communication skills during any interviews or networking opportunities. Be ready to share how you've built relationships and led teams in past positions, as these are crucial for the role.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and marketing, particularly within the care sector. Use specific examples that demonstrate your leadership and relationship-building skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Relations Manager role. Emphasise your strategic thinking and results-driven mindset, and explain how you can contribute to meeting occupancy targets.
Showcase Your Social Media Skills: Since managing social media is part of the role, include any relevant experience you have with social media strategies. Mention specific platforms you've used and any successful campaigns you've led.
Prepare for the Interview: If you get called for an interview, be ready to discuss your previous roles in detail. Prepare examples of how you've successfully managed sales cycles and improved occupancy rates in past positions.
How to prepare for a job interview at Lynn News
✨Research the Company
Before your interview, take some time to learn about Lynn News and their values. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
As a Customer Relations Manager, you'll likely face scenario-based questions. Think of examples from your past experience where you've successfully managed customer relationships or resolved conflicts, and be ready to discuss these in detail.
✨Showcase Your Marketing Skills
Since the role involves delivering a sales and marketing strategy, be prepared to discuss your previous marketing campaigns. Highlight any successful strategies you've implemented, especially in the care sector, and how they contributed to achieving occupancy targets.
✨Demonstrate Leadership Qualities
The position requires exceptional leadership skills. Be ready to share examples of how you've led teams or projects in the past, focusing on your ability to motivate others and drive results in a challenging environment.
