Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support to users, troubleshoot issues, and maintain systems.
- Company: Join a dynamic UK-based IT and Cyber Managed Service Provider.
- Benefits: Competitive salary, bonus, generous holiday, and support for qualifications.
- Why this job: Be the go-to tech hero, solving real problems for users every day.
- Qualifications: 1.5+ years in IT support, familiar with Windows and Microsoft 365.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 24000 - 26000 £ per year.
LYNK has partnered with a UK-based IT and Cyber Managed Service Provider to recruit a L1 System Support Analyst. They have offices in the North of England as well as in the Central belt of Scotland, and they are looking for someone to join the IT team to support both internal and external users.
The purpose of the role is to provide IT and telecoms support to both internal group companies and external customers as their Managed Service Provider (MSP) both remote and onsite. Responsibilities include:
- Log, manage and respond to support calls via a ticketing system submitted by email or telephone through to resolution.
- Conduct troubleshooting, root cause analysis and diagnose hardware and software faults.
- Log all communication with the customer into the ticket system in the form of updates, email correspondence and fault resolution.
This role is based on-site in Gateshead due to the requirement to deal with hardware and the ease of dealing with internal users at the office. However, the business would also make reasonable allowances on request. Working hours would be rotated: 8-4, 9-5, or 10-6, Monday to Friday.
What's in it for you?
- £24,000 – £26,000 Base Salary (Negotiable)
- Annual Team Growth Bonus
- Up to 11% employer pension contribution
- Employee Assistance Programme (AXA)
- 32–33 days holiday including public holidays
- Option to purchase up to 3 additional days
- Support towards IT or Cyber Qualifications
About you
You will have 1.5 years+ experience in:
- Windows 11 and Windows server operating systems
- Microsoft 365 and Microsoft Entra ID
- On-premises and cloud backups
- DNS and DHCP
Desirable experience, but not mandatory:
- MAC OS
- Microsoft Intune
- PowerShell scripts
- Experience within an IT Managed Service Provider (MSP)
- Network experience with switches, firewalls, Wi-Fi etc.
What you'll be doing
- Operate and maintain computer systems and networks to ensure the business delivers effective IT functionality.
- Act as the first point of contact for IT support within the organisation and for external customers, as well as being an escalation point for your colleagues.
- Installing, configuring, and maintaining software and hardware components of computer and network systems.
- Diagnosing and troubleshooting user, software, and hardware issues.
- Repairing and replacing damaged computer and network components.
- Supporting people whenever they encounter challenges with computers and network devices.
- Maintaining and updating technical documentation regularly.
- Lead projects where required and have the ability to communicate with both technical and non-technical personnel.
Interested? Apply now or reach out to ewen@my-lynk.com for more info.
Information Technology Analyst in Newcastle upon Tyne employer: LYNK
Contact Detail:
LYNK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Analyst in Newcastle upon Tyne
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next job!
✨Tip Number 2
Don’t just sit back and wait for job postings to come to you. Be proactive! Reach out to companies you admire, even if they’re not advertising roles. A friendly email expressing your interest can go a long way in landing an interview.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you’d troubleshoot specific issues, as this will show your problem-solving skills. Remember, they want to see how you think on your feet!
✨Tip Number 4
Finally, don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates. Let’s get you started on your journey!
We think you need these skills to ace Information Technology Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Analyst role. Highlight your experience with Windows 11, Microsoft 365, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved IT issues in the past. We’re all about troubleshooting here, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at LYNK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Microsoft 365, and the basics of DNS and DHCP. Be ready to discuss how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Practice Troubleshooting Scenarios
Prepare for common troubleshooting scenarios you might face in the role. Think about how you would diagnose and resolve issues with hardware or software. Practising these scenarios can help you articulate your thought process during the interview.
✨Familiarise Yourself with Ticketing Systems
Since you'll be logging and managing support calls, it’s a good idea to familiarise yourself with ticketing systems. If you’ve used one before, be ready to share your experience and how you effectively managed support tickets.
✨Show Your Communication Skills
As the first point of contact for IT support, strong communication is key. Prepare examples of how you've communicated technical information to non-technical users. This will demonstrate your ability to bridge the gap between tech and everyday users.