Information Technology Engineer

Director @ LYNK | Solving Cyber Recruitment Challenges Effectively

LYNK has partnered with a UK-based IT Managed Services Provider who focus on Commercial IT Support, Telecommunications and Telehealth. They are looking to recruit a Field Engineer to join an already well established IT Team.

The purpose of the role is to provide technical support and expertise to install and support on Scanners, systems and associated software, as well as general desktop and network devices. The role combines on-site field work with remote support and desktop support when not travelling.

This role is based primarily in the field around the Central Belt of Scotland, more specifically Fife and the surrounding areas, dealing directly with customers. A company car will be provided for travel and when not travelling the role would be based remotely.

Working hours are usually 9am – 5:30pm with an hour for lunch, however there will be some flexibility due to travel which could mean earlier and later days.

What’s in it for you?

• £24,570 Salary (Due to rise in April)
• Company Car
• Paid training and support for professional development
• 33 Days Holiday
• Health & Benefits app – includes 24/7 GP access, mental health tools, discounts and more

About you

You will have some experience or knowledge in:

• Hardware and software installation.
• Device integration.
• Remote support tools and ITIL-based incident management.
• Excellent communication and customer service skills.
• Ability to work independently and manage travel schedules.

Desirable experience, but not mandatory:

• Previous experience in healthcare IT environments.
• Knowledge of networking and IP configuration.
• Understanding of NHS data security protocols.

What you\’ll be doing

• Install and configure Telehealth systems, including hardware and software components.
• Set up and service Scanners and ensure integration with client systems.
• Perform pre-installation checks and post-installation validation.
• Install Desktops, Laptops and basic networking equipment

Support & Maintenance

• Deliver 2nd and 3rd line IT support both remotely and on-site.
• Provide desktop support for hardware and software issues.
• Troubleshoot and resolve incidents within agreed SLAs.
• Liaise with third-party suppliers for escalated issues.

Remote Support

• Use remote monitoring tools for patching, updates, and diagnostics.
• Handle service desk tickets and maintain accurate records in our PSA systems

Interested?

Apply now or reach out to ewen@my-lynk.com for more info.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology and Customer Service

Industries

IT Services and IT Consulting