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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the friendly face that makes guests' experiences memorable and enjoyable.
- Qualifications: A welcoming personality, strong communication skills, and a team spirit.
The predicted salary is between 20000 - 25000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check‑in to check‑out.
- Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go‑to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem‑solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant employer: Lyndene Hotel-Front Office/Reception
Contact Detail:
Lyndene Hotel-Front Office/Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's social media and website. Understanding their values and vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Guest Service Assistant role.
✨Tip Number 3
Show off your personality! When you meet the team, let your welcoming nature shine through. Remember, they’re looking for someone who can connect with guests and make their day brighter, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with people and making their day brighter.
Be Detail-Oriented: Pay close attention to the details in your application. Make sure to highlight your strong communication skills and any experience you have that showcases your ability to handle guest needs and reservations with precision.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Lyndene Hotel-Front Office/Reception
✨Show Your Personality
As a Guest Service Assistant, your personality is key! Make sure to let your welcoming nature shine through during the interview. Share stories that highlight your ability to connect with people and create memorable experiences.
✨Know the Company
Do a bit of homework on RBH and their values. Understanding their commitment to diversity, health, and wellbeing will help you align your answers with what they’re looking for. Mention how these values resonate with you personally.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled challenging situations in the past. Whether it’s resolving a guest complaint or managing a busy front desk, showing that you can think on your feet will impress them.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they celebrate employee achievements. This shows your genuine interest in the role and the company culture.