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For Companies At a Glance
- Tasks: Interact with guests, manage reservations, and ensure exceptional service.
- Company: Join Lympstone Manor, a luxury hotel known for its outstanding hospitality.
- Benefits: Competitive salary, generous service charge, 28 days holiday, and staff discounts.
- Why this job: Be part of a passionate team delivering memorable experiences in a stunning location.
- Qualifications: Experience in luxury hotels preferred; strong organisational and interpersonal skills required.
- Other info: Employee accommodation available and excellent career growth opportunities.
The predicted salary is between 22000 - 30000 £ per year.
About the Position
- Role: Reservationist
- Location: Lympstone, Devon. Manor 5 (Luxury between Exeter and Exmouth).
- Salary: £26,984.10 plus yearly Tronc of £4,000.
- Hours: Full-time 42.5 hours, 5 days a week.
Relationships: Reservations team, Front of House team, Sales & Events team.
Welcome. Become part of something bigger. Make a difference. People and passion are why we exist. We strive to achieve the exceptional in all that we do. Each of us is empowered to deliver a personal experience, to be the leaders in service and hospitality. If you understand what it takes to deliver memorable moments and you truly believe you can make a difference to someone else's day, we want to hear from you.
Lympstone Manor is the home of five red star exceptional luxury. A leading member of Relais & Chateau, our 21 contemporary bedrooms, 6 luxury shepherds huts, Michelin Star and 5 AA Rosette restaurant, brand new swimming pool and clubhouse, world-class wine cellar and vineyard guarantee an experience for all to adore.
What you’ll be doing:
- Interact with customers in a professional, friendly and confident manner.
- Handle guest reservations & bookings to the correct standard.
- Build rapport with guests in order to maximise sales opportunities and generate future business.
- Communicate and share knowledge with other hotel departments on a regular basis.
- Work closely with the Front office team to ensure a smooth, effective and courteous service at all times.
Who we’re looking for:
- Previous experience in 5-star luxury hotels is preferred.
- Good organisational skills and time management.
- Attention to detail.
- Teamwork, flexibility and interpersonal skills.
- Ability to focus in a busy environment.
Rewards:
- Competitive pay package.
- Generous monthly service charge addition.
- 28 days holiday per year.
- Staff company benefits and discounts.
- Free staff meals.
- 25% discount in the restaurant on food and beverage.
- Staff Bed and Breakfast rate.
- Special Staff Relais Châteaux rate.
- Longevity rewards.
- Introduce a friend bonus.
- Staff party.
FAQs:
- What happens after I apply? You will be sent an email confirming we have received your application. Within 7 days, we will contact you confirming whether your application has been shortlisted.
- Where is Lympstone Manor? Situated in the heart of Devon, Lympstone Manor sits between Exeter and Exmouth and overlooks the Exe Estuary. Our address is Lympstone Manor, Courtlands Lane, Exmouth, EX8 3NZ.
- Can I get to Lympstone Manor via public transport? You can take the coastal train from Exeter St. Davids or Exeter Central train stations, take the Exmouth train and exit at Lympstone village. It is a 15 minute walk to Lympstone Manor from the train station.
- Do I need the right to work in the UK? In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
- Do you provide employee accommodation? Yes, we can offer accommodation.
- How long after my interview will it take to know the outcome? You will be notified within the week if you have been successful.
- What will the working hours be? Working hours will vary depending on the role and department. They are detailed within each individual job vacancy.
- What are your company values? Passion, Integrity, Authenticity, Quality, Respect, Consistency.
Have a look at our careers site to find out more about our culture, values and mission. As well as our benefits and rewards packages. If you’re ready to become part of something bigger, if you’re driven by passion and if you seek to become exceptional at what you do, then we want to hear from you.
Reservationist £26,984.10 plus tronc in Exmouth employer: Lympstone Manor
Contact Detail:
Lympstone Manor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist £26,984.10 plus tronc in Exmouth
✨Tip Number 1
Get to know the company! Before your interview, check out Lympstone Manor's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of something bigger.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience in luxury hospitality and demonstrate your passion for delivering exceptional service.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart, professional appearance shows that you respect the opportunity and understand the standards of a 5-star luxury environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Reservationist £26,984.10 plus tronc in Exmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the Reservationist role. Highlight your previous experience in luxury hotels and any skills that align with our values of passion, integrity, and quality. This will help us see how you fit into our team.
Be Professional Yet Friendly: In your written application, strike a balance between professionalism and friendliness. We’re looking for someone who can interact confidently with guests, so let your personality come through while maintaining a professional tone.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about our culture and values there.
How to prepare for a job interview at Lympstone Manor
✨Know the Company Inside Out
Before your interview, take some time to explore Lympstone Manor's website and social media. Familiarise yourself with their values, mission, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a Reservationist, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build rapport and handle reservations efficiently, as this is key to making memorable moments for guests.
✨Demonstrate Team Spirit
Lympstone Manor values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you worked closely with different departments to ensure smooth operations, as this will illustrate your flexibility and interpersonal skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, or what success looks like in the Reservationist role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
