At a Glance
- Tasks: Support the front desk, train team members, and ensure a smooth guest experience.
- Company: Join The Nici, a luxury hotel brand expanding into the New Forest.
- Benefits: Competitive salary, staff discounts, meals on duty, and career progression.
- Other info: Dynamic environment with opportunities for growth in lifestyle hospitality.
- Why this job: Be part of an exciting hotel opening and shape unforgettable guest experiences.
- Qualifications: Experience in hotel reception and strong customer service skills required.
The predicted salary is between 22000 - 26000 £ per year.
About The Nici – New Forest
The Nici New Forest is an exciting expansion of the award-winning Nici brand, bringing its signature blend of luxury, lifestyle, and design‑led hospitality from the Cornish coast into the heart of the New Forest. Set within a stunning countryside location, the hotel is undergoing a major transformation into a premium destination featuring beautifully designed rooms and suites, a state‑of‑the‑art spa and wellness offering, destination dining, and immersive guest experiences. The property is designed to combine laid‑back luxury with exceptional service, creating a retreat that appeals to both leisure travellers and high‑end clientele.
As part of a significant opening and relaunch phase, this is a unique opportunity to join the team at a pivotal moment. You’ll play a key role in shaping the guest journey, setting service standards, and helping establish the hotel’s reputation as one of the New Forest’s most sought‑after destinations.
The Role
We’re looking for a confident and service‑driven Assistant Head Receptionist to support the Front Office leadership team during this exciting opening period. This is a hands‑on role where you’ll help embed processes, train team members, and ensure a smooth and polished front desk operation from day one.
Key Responsibilities
- Opening & Pre‑Opening Support
- Assist in setting up front office systems, procedures, and service standards
- Support recruitment, onboarding, and training of the reception team
- Participate in trial shifts, soft openings, and operational testing
- Help establish a strong team culture aligned with the Nici brand
- Front Desk Operations
- Support the Head Receptionist/Front of House Manager in daily operations
- Oversee check‑in and check‑out processes, ensuring efficiency and accuracy
- Manage reservations, amendments, and guest enquiries professionally
- Maintain a consistently high standard of reception presentation
- Guest Experience
- Deliver a warm, luxury‑level welcome to all guests
- Create personalised and memorable guest interactions
- Handle feedback and complaints with professionalism and care
- Support VIP arrivals, repeat guests, and special occasions
- Team Support & Supervision
- Supervise reception staff during shifts and act as a senior point of contact
- Provide on‑the‑job coaching and guidance to team members
- Lead shifts in the absence of senior management
- Support ongoing training to maintain service excellence
- Administration & Systems
- Operate hotel PMS systems
- Ensure accurate billing, payments, and reporting procedures
- Maintain guest profiles and preferences to enhance return visits
- Assist with daily financial checks and reporting
What We’re Looking For
- Experience in a hotel reception or senior receptionist role
- Previous involvement in an opening or relaunch is highly desirable
- Strong customer service skills with a luxury hospitality mindset
- Leadership ability and confidence supervising a team
- Highly organised with excellent attention to detail
- Flexible and adaptable, particularly during an opening phase
What You’ll Get
- Competitive salary
- Staff discounts and benefits
- Meals on duty
- Career progression within a growing lifestyle hospitality brand
- The opportunity to be part of an exciting new hotel opening
Spa Receptionist employer: Lymington - Front Office
The Nici New Forest is an exceptional employer, offering a unique opportunity to be part of a luxury hotel opening in a stunning countryside location. With a strong focus on employee growth, competitive salaries, and staff benefits, the company fosters a collaborative work culture that values service excellence and personal development. Join us at this pivotal moment to shape memorable guest experiences and advance your career in the vibrant hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the Nici brand inside out! Familiarise yourself with their values and what makes them stand out in luxury hospitality. This will help you connect with the team and show that you're genuinely interested in being part of their exciting journey.
✨Tip Number 2
Practice your customer service skills! Think about how you would create memorable experiences for guests. Role-play scenarios with friends or family to boost your confidence in handling various guest interactions, especially those VIP arrivals.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the hotel and its culture. This can give you an edge during interviews and help you understand what they value in their team members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Nici team and ready to contribute to their vision from day one.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for our team.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Spa Receptionist at The Nici. Highlight your relevant experience and skills that align with our luxury hospitality mindset. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid fluff and focus on what makes you the perfect fit for the role – we love a straightforward approach!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on being part of our exciting journey at The Nici. We can’t wait to hear from you!
How to prepare for a job interview at Lymington - Front Office
✨Know the Nici Brand
Before your interview, take some time to research The Nici and its unique blend of luxury and lifestyle. Understanding their brand values and what sets them apart will help you align your answers with their vision and demonstrate your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations or complaints with professionalism and care, as this will resonate well with the interviewers.
✨Demonstrate Leadership Potential
Even if you're applying for a receptionist role, showing that you have leadership qualities can set you apart. Talk about any experience you have supervising or training others, and how you can contribute to building a strong team culture at The Nici during its exciting opening phase.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest interactions. Think through potential situations you might face at the front desk, such as managing VIP arrivals or dealing with booking errors, and prepare thoughtful responses that showcase your adaptability and organisational skills.
