At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join The Nici, a luxury hotel brand redefining hospitality.
- Benefits: Competitive salary, staff discounts, meals on duty, and career growth.
- Other info: Dynamic environment with opportunities for professional development.
- Why this job: Be part of an exciting new hotel opening and shape guest experiences.
- Qualifications: Experience in hotel management and a passion for outstanding service.
The predicted salary is between 30000 - 40000 € per year.
The Nici is an expanding luxury lifestyle hotel brand known for exceptional guest experiences, contemporary design and outstanding hospitality. We are excited to be opening The Nici Lymington in June, bringing a fresh and stylish hospitality experience to the heart of the New Forest and South Coast. This exciting new hotel will combine luxury accommodation, destination dining and premium guest experiences, creating a vibrant environment for both guests and team members.
As part of the opening team, you will have the opportunity to play an important role in shaping the guest journey and culture of the hotel from day one. We are now looking for an enthusiastic and professional Duty Manager to join the opening team at The Nici Lymington.
The Role
As Duty Manager, you will support the daily operation of the hotel, ensuring exceptional service standards are delivered across all departments. You will work closely with the management team to drive operational excellence, support team performance and create memorable guest experiences. This is a hands-on role suited to someone who thrives in a fast-paced hospitality environment and enjoys leading from the front.
Key Responsibilities
- Oversee the daily operation of the hotel during shifts
- Support all departments to ensure exceptional guest experiences
- Handle guest queries, requests and complaints professionally and efficiently
- Ensure brand standards, presentation and service levels are maintained throughout the property
- Conduct regular operational walk rounds across the hotel
- Support with team supervision, shift management and staff motivation
- Ensure health & safety and security procedures are followed at all times
- Assist with VIP arrivals, events and operational planning
- Deputise for senior management when required
About You
- Previous experience in a hotel supervisory or management role
- Passion for hospitality and guest service excellence
- Strong leadership and communication skills
- Calm, organised and able to work under pressure
- Flexible approach to working shifts, including evenings and weekends
- Professional, hands-on and proactive attitude
What We Offer
- Competitive salary
- Staff discounts and company benefits
- Meals on duty
- Career development opportunities within a growing hospitality group
- Opportunity to be part of an exciting new hotel opening
- Supportive and dynamic working environment
If you are passionate about hospitality and would like to be part of an exciting new hotel opening, we would love to hear from you.
Deputy General Manager DGM in England employer: Lymington - Admin
The Nici is an exceptional employer, offering a vibrant and supportive work culture that prioritises both guest satisfaction and employee development. As part of the opening team at The Nici Lymington, you will enjoy competitive salaries, staff discounts, and career growth opportunities within a luxury hospitality environment, all while contributing to a unique and stylish experience in the beautiful New Forest area.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager DGM in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on openings at places like The Nici.
✨Tip Number 2
Get social! Follow The Nici on social media and engage with their posts. This not only shows your interest but can also help you get noticed by the hiring team. Plus, it’s a great way to stay updated on their latest news and openings.
✨Tip Number 3
Prepare for the interview by researching The Nici's values and guest experience philosophy. Think about how your previous experiences align with their mission and be ready to share specific examples that showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team from day one.
We think you need these skills to ace Deputy General Manager DGM in England
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to exceptional guest service and how you’ve made a difference in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy General Manager role. Use keywords from the job description to show that you understand what we’re looking for and how you fit into our vision at The Nici.
Be Professional Yet Approachable:While we want to see your professional side, don’t forget to let your personality come through! A friendly tone can make your application stand out and show us that you’d be a great fit for our team culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Nici Lymington!
How to prepare for a job interview at Lymington - Admin
✨Know the Brand Inside Out
Before your interview, make sure you research The Nici and its values. Understand their commitment to exceptional guest experiences and contemporary design. This will help you align your answers with their brand ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you motivated your team and ensured high service standards, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think about potential guest complaints or operational challenges you might face at The Nici. Practise articulating how you would handle these situations effectively while maintaining the brand's high standards.
✨Demonstrate Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through during the interview. Share stories that illustrate your passion for guest service excellence and how you’ve gone above and beyond in previous roles. This will help convey that you’re not just looking for a job, but are truly excited about contributing to The Nici's success.
