Wholesale Account Manager

LYMA is a small, fast-growing, wellness company based in London. The mission of the business is to redefine the industry and create the first superbrand of wellness. Founded in 2018 by Lucy Goff, LYMA is a company committed to delivering innovations that are unequivocally backed by scientific evidence. The LYMA Supplement, Laser and Skincare are now changing the lives of millions of people across the world, helping them to unlock their potential; to look and feel their very best. Our mission continues to be this: putting the power to change your life in your hands.

Role Overview

As a Wholesale Account Manager you will play a key role in delivering LYMA’s global retail strategy. Reporting to the Sales Director, you’ll manage day-to-day relationships with retail partners, ensure smooth in-store operations, and help drive sales performance across LYMA’s physical retail network. You’ll act as the main point of contact for wholesale & retail partners, working collaboratively to deliver an exceptional customer experience, strong brand presence, and consistent commercial growth.

Key Responsibilities

• Manage day-to-day communication and relationships with retail partners and store teams.
• Ensure all retail accounts operate effectively, aligned with LYMA’s brand standards and commercial objectives.
• Support new store launches, visual merchandising, and in-store activation plans.
• Monitor account performance, reporting on sales, stock levels, and key KPIs.
• Identify and troubleshoot operational challenges to maintain excellence in execution.
• Support sales growth across all retail accounts through proactive management and relationship building.
• Track sales data, analyse performance trends, and prepare reports for the Global Head of Retail.
• Contribute to the delivery of retail sales targets and profitability goals.
• Partner with the Global Head of Retail to develop and implement retail improvement plans.
• Champion the LYMA customer experience across all retail touchpoints.
• Ensure that brand guidelines, visual merchandising standards, and service levels are consistently met.
• Gather and share customer and partner feedback to inform retail strategy and improvement.
• Work cross-functionally with Marketing, Supply Chain, and Training teams to deliver retail initiatives.
• Coordinate the rollout of promotional campaigns and new product launches in stores.
• Support internal reporting, presentations, and project tracking for the retail division.
• Stay informed about retail trends and competitor activity.
• Recommend and implement improvements to retail operations and account management processes.

Qualifications and Experience

• Previous experience in retail account management, store operations, or partner management.
• Experience within the premium, luxury, or beauty sector is highly desirable.
• Strong commercial understanding and ability to analyse sales and performance data.
• Experience working with international retail accounts or distributors is a plus.

Skills and Attributes

• Excellent relationship management and communication skills.
• Highly organised with strong attention to detail.
• Commercially astute and results oriented.
• Proactive problem-solver with a customer-first mindset.
• Able to work collaboratively across teams in a fast-paced environment.
• Passionate about delivering excellence and representing a high-end brand.

What we offer

• Hybrid working pattern with 4 days in office, 1 day working remotely per week.
• 25 days a year holiday, plus one additional day for every year worked (up to an additional four days per year).
• Death in service benefit from day 1.
• Finish early Fridays; 4pm finish to enjoy the weekend.
• Friends and family discount on LYMA products.
• Comprehensive private healthcare upon probation completion.
• A complimentary subscription to the LYMA Supplement upon probation completion.
• Enhanced company pension upon 6 months service.
• First anniversary gift of a LYMA Laser.

We are an equal opportunity employer. We are committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.