Retail Account Manager (6 Month FTC)
Location: Greater London, England, United Kingdom
Company: LYMA
Company Profile: LYMA is a small, fast‑growing wellness company based in London, founded in 2018 by Lucy Goff. Its mission is to redefine the industry by delivering evidence‑backed wellness products—supplements, lasers, and skincare—to help people unlock their potential. The company aims to put the power to change your life in your hands.
Role Overview
As a Retail Account Manager, you’ll play a key role in delivering LYMA’s global retail strategy. Reporting to the Global Head of Retail, you’ll manage day‑to‑day relationships with retail partners, ensure smooth in‑store operations, and drive sales performance across LYMA’s physical retail network. You’ll be the main point of contact for retail partners, collaborating to deliver an exceptional customer experience, a strong brand presence, and consistent commercial growth.
Key Responsibilities
- Manage day‑to‑day communication and relationships with retail partners and store teams.
- Ensure all retail accounts operate effectively, aligned with LYMA’s brand standards and commercial objectives.
- Support new store launches, visual merchandising, and in‑store activation plans.
- Monitor account performance, reporting on sales, stock levels, and key KPIs.
- Identify and troubleshoot operational challenges to maintain excellence in execution.
- Support sales growth across all retail accounts through proactive management and relationship building.
- Track sales data, analyse performance trends, and prepare reports for the Global Head of Retail.
- Contribute to the delivery of retail sales targets and profitability goals.
- Partner with the Global Head of Retail to develop and implement retail improvement plans.
- Champion the LYMA customer experience across all retail touchpoints.
- Ensure brand guidelines, visual merchandising standards, and service levels are consistently met.
- Gather and share customer and partner feedback to inform retail strategy and improvement.
- Work cross‑functionally with Marketing, Supply Chain, and Training teams to deliver retail initiatives.
- Coordinate the rollout of promotional campaigns and new product launches in stores.
- Support internal reporting, presentations, and project tracking for the retail division.
- Stay informed about retail trends and competitor activity.
- Recommend and implement improvements to retail operations and account management processes.
Qualifications & Experience
- Previous experience in retail account management, store operations, or partner management.
- Experience within the premium, luxury, or beauty sector is highly desirable.
- Strong commercial understanding and ability to analyse sales and performance data.
- Experience working with international retail accounts or distributors is a plus.
- Excellent relationship management and communication skills.
- Highly organised with strong attention to detail.
- Commercially astute and results‑oriented.
- Proactive problem‑solver with a customer‑first mindset.
- Ability to work collaboratively across teams in a fast‑paced environment.
- Passionate about delivering excellence and representing a high‑end brand.
- Hybrid working pattern: 4 days in office, 1 day working remotely per week.
- 25 days a year holiday, plus one additional day for every year worked (up to an additional four days per year).
- Death in service benefit from day 1.
- Finish early Fridays; 4 pm finish to enjoy the weekend.
- Friends and family discount on LYMA products.
- Comprehensive private healthcare upon probation completion.
- A complimentary subscription to the LYMA Supplement upon probation completion.
- Enhanced company pension upon 6 months service.
- First anniversary gift of a LYMA Laser.
We are an equal‑opportunity employer. We are committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Seniority Level
Entry level
Employment Type
Temporary
Job Function
Sales and Business Development
Industry
Wellness and Fitness Services
