Salary: £20,000 - 30,000 per year
Requirements
- We want someone with previous customer-facing experience within the property sector.
- We require familiarity with UK lettings or property sales processes.
- We need strong customer service and communication skills, with the ability to build trusted relationships.
- We expect strong IT literacy and a quick ability to learn software systems.
- We are looking for someone who can manage and prioritise multiple enquiries in a fast-paced environment.
- We value strong organisational and time-management skills.
- We need a collaborative approach, with confidence in sharing knowledge and best practice.
- We expect great attention to detail and logical problem-solving ability.
- Proficiency with SME Professional Property Management Software is desirable.
- We require candidates to have property management experience.
Responsibilities
- We engage with customers in a courteous, helpful and professional manner.
- We investigate and resolve client enquiries via telephone and email with efficiency, empathy, and clear communication.
- We accurately document and follow up on incoming enquiries.
- We provide step-by-step guidance on navigating our software during scheduled check-in calls and interactive training sessions.
- We use available documentation and collaborate with the team to troubleshoot and resolve technical support queries.
- We maintain and contribute to an up-to-date knowledge base.
- We participate in project-based work as required.
- We support the development and delivery of training plans and sessions over time.
- We help clients become confident users of our software and act as the first point of contact for guidance and support.
- We help clients resolve complex issues and gain real value from SME Professional.
- We coach the wider team on industry best practice as we progress.
Technologies
- Cloud
- Support
More
We are a passionate, innovative and fast-growing company providing award-winning property software. Our cloud-based solution, SME Professional, is used by letting and estate agents across the UK, and we also develop websites for the property, finance and legal industries. Our nearly 50-strong team is committed to delivering exceptional products and outstanding customer service. We offer a friendly, professional and collaborative culture, with a modern office beside Leith Links in Edinburgh, hybrid working, flexible spaces, regular team events, and a range of benefits including annual salary reviews, a summer 4-day working week in August, paid overtime or flexi-time, a company pension, enhanced family leave, wellness support, free drinks, social events, parking, bike storage, sick pay and free flu vaccinations.
last updated 31 week of 2026
