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For Companies Overview At Lyle & Scott, we recognise that all success starts with people.
We welcome creativity and value individuals passionate about delivering a strong performance.
We are a privately owned British brand with 150 years of history that has built a reputation for crafting high-quality clothing. We are a brand with true authenticity, heritage and expertise that is recognised throughout the world.
We are looking for an in-house Customer Delight Manager to play a key role within our Customer Delight Team based in Selkirk, Scotland.
Own the engine room of our wholesale business — keeping orders moving, solving stock and delivery challenges fast, and making sure every customer feels looked after, working side-by-side with Commercial, Operations and Finance. If you’re a sharp, people-first leader who thrives on pace, precision, and making things better every day — this could be the right opportunity for you.
Responsibilities Lead and energise the Customer Delight team to deliver a standout wholesale experience, every day.
Keep wholesale orders flowing smoothly — staying ahead of delivery risks, stock issues, and customer needs.
Protect the order book by solving problems fast, preventing cancellations, and keeping customers confident.
Drive smarter ways of working across Commercial, Operations, Merchandising and Finance to improve service, speed, and accuracy.
Qualifications / Experience Proven experience leading a customer service /
Contact Detail:
Lyle & Scott Recruiting Team
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making customers happy and that you’re excited about the role!
Tailor Your CV: Make sure your CV is tailored to the Customer Delight Manager position. Highlight your experience in leading teams and managing customer expectations, as this is key for us. Don’t just send a generic CV; we love seeing how you fit the role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, it shows you’re keen to join the Lyle & Scott family!
