At a Glance
- Tasks: Lead a technical services team, ensuring high-quality support and operational improvement.
- Company: Globally respected engineering leader in precision components and mission-critical technologies.
- Benefits: Competitive salary, benefits, and opportunities for career progression.
- Other info: Fully onsite role with flexible hours at a beautiful location in Hertfordshire.
- Why this job: Shape a critical function in a premium engineering environment with real influence.
- Qualifications: Degree in Mechanical Engineering and proven leadership experience in a technical environment.
The predicted salary is between 60000 - 80000 € per year.
Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market.
This is a rare opportunity to take on a leadership role within a globally recognised, premium engineering solutions provider operating across complex and safety-critical industries. Following a strategic restructure, the business is investing heavily in strengthening its technical capability - placing this role at the centre of how technical services are delivered, scaled and improved. Critically, this position sits within the core leadership structure, reporting into the Head of Internal Sales & Customer Excellence, offering real visibility and influence.
You will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network. This is a hands-on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered. You will also act as a critical interface between technical, commercial and operational teams, ensuring alignment, efficiency and continuous improvement.
What We're Looking For
- Degree in Mechanical Engineering (or equivalent technical background)
- Proven experience leading teams within a technical/engineering environment
- Strong understanding of mechanical systems and technical applications
- Experience managing technical enquiries, quotations or solution-driven workflows
- Commercial awareness with the ability to identify opportunities from demand
- Highly organised with strong attention to detail
- Confident communicator, able to engage across technical and non-technical audiences
Key Responsibilities
- Leadership & Team Management
- Lead, develop and performance manage the Technical Services team
- Set clear priorities, workflows and service standards
- Build a collaborative, knowledge-sharing culture across the function
- Technical Oversight & Delivery
- Act as the escalation point for complex technical enquiries
- Oversee the triage and prioritisation of all incoming enquiries and quotation activity
- Ensure technical accuracy across solutions, specifications and applications
- Support technical evaluation to determine the correct solution pathway
- Process, Systems & Continuous Improvement
- Own and optimise Technical Services workflows, processes and automations
- Drive improvements across enquiry management, technical response and delivery timelines
- Manage and maintain technical resources, documentation and knowledge libraries
- Ensure alignment with wider business strategy and operational goals
- Commercial & Customer Impact
- Partner with sales and commercial teams to identify upsell and solution opportunities
- Support technical input into bids, projects and complex customer requirements
- Ensure a consistently high standard of customer experience and responsiveness
- Cross-Functional Collaboration
- Act as a key interface between technical services, engineering, sales and operations
- Support field sales, customer service teams and internal stakeholders
- Contribute to wider team activity, ensuring continuity during peak periods or resource gaps
- Compliance & Technical Governance
- Support compliance-related enquiries (e.g. material standards, regulatory requirements)
- Ensure adherence to quality, accuracy and engineering best practice
Why This Role?
- Opportunity to shape and lead a critical technical function
- Work within a premium, globally recognised engineering environment
- High-impact role with real influence across operations and customer delivery
- Platform to progress into broader leadership or commercial roles
Location/Hours: Fully onsite role at their beautiful premises in Kings Langley, Hertfordshire - Core hours 08:45-17:00 (Mon-Thu), 08:45-16:00 (Fri), with flexitime options. This role would suit an experienced technical lead looking to step into a more visible, strategic position, while remaining close to the engineering and customer interface. If this sounds like you then please apply today! Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.
Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global Engineering Leader - Competitive salary + benefits in Watford employer: Lylanari Recruitment
Join a globally respected leader in mechanical engineering, where you will have the opportunity to lead a critical technical function within a premium environment. Our collaborative work culture fosters knowledge sharing and continuous improvement, while our commitment to employee growth provides pathways to advance into broader leadership roles. Located in the picturesque Kings Langley, Hertfordshire, you will enjoy a supportive atmosphere with competitive benefits and flexible working options.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global Engineering Leader - Competitive salary + benefits in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to mechanical engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your expertise.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and driving improvements in technical services. Highlight specific examples where you've made a significant impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission in the engineering sector.
We think you need these skills to ace Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global Engineering Leader - Competitive salary + benefits in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Services Manager role. Highlight your mechanical engineering background and any leadership experience you've had in technical environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved processes in previous positions, and show your passion for the engineering sector.
Showcase Your Technical Knowledge:In your application, demonstrate your understanding of mechanical systems and technical applications. Mention any relevant projects or experiences that showcase your ability to manage technical enquiries and deliver solutions.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to review it thoroughly. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Lylanari Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your mechanical engineering knowledge. Be ready to discuss specific systems and applications you've worked with, as well as how they relate to the role. This will show that you have the technical authority needed for the position.
✨Show Leadership Experience
Prepare examples of how you've successfully led teams in a technical environment. Highlight your ability to set priorities, manage workflows, and foster a collaborative culture. This is crucial since the role involves leading the Technical Services team.
✨Understand the Business
Familiarise yourself with the company's operations and the sectors they serve. Being able to discuss how your role can impact customer experience and operational efficiency will demonstrate your commercial awareness and alignment with their goals.
✨Practice Communication Skills
Since you'll be interfacing with both technical and non-technical audiences, practice explaining complex concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you're a confident communicator.
