At a Glance
- Tasks: Lead a technical services team, ensuring high-quality support and operational improvement.
- Company: Globally respected mechanical engineering leader in premium markets.
- Benefits: Competitive salary, career progression, and a collaborative work environment.
- Other info: Onsite role in beautiful Hertfordshire with flexible working hours.
- Why this job: Shape a critical function in a globally recognised engineering firm with real impact.
- Qualifications: Degree in Mechanical Engineering and proven leadership experience in technical environments.
The predicted salary is between 60000 - 75000 £ per year.
Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market.
The Opportunity
This is a rare opportunity to take on a leadership role within a globally recognised, premium engineering solutions provider operating across complex and safety-critical industries. Following a strategic restructure, the business is investing heavily in strengthening its technical capability - placing this role at the centre of how technical services are delivered, scaled and improved. Critically, this position sits within the core leadership structure, reporting into the Head of Internal Sales & Customer Excellence, offering real visibility and influence.
The Role
You will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network. This is a hands-on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered. You will also act as a critical interface between technical, commercial and operational teams, ensuring alignment, efficiency and continuous improvement.
What We're Looking For
- Degree in Mechanical Engineering (or equivalent technical background)
- Proven experience leading teams within a technical/engineering environment
- Strong understanding of mechanical systems and technical applications
- Experience managing technical enquiries, quotations or solution-driven workflows
- Commercial awareness with the ability to identify opportunities from demand
- Highly organised with strong attention to detail
- Confident communicator, able to engage across technical and non-technical audiences
Key Responsibilities
- Leadership & Team Management
- Lead, develop and performance manage the Technical Services team
- Set clear priorities, workflows and service standards
- Build a collaborative, knowledge-sharing culture across the function
- Technical Oversight & Delivery
- Act as the escalation point for complex technical enquiries
- Oversee the triage and prioritisation of all incoming enquiries and quotation activity
- Ensure technical accuracy across solutions, specifications and applications
- Support technical evaluation to determine the correct solution pathway
- Process, Systems & Continuous Improvement
- Own and optimise Technical Services workflows, processes and automations
- Drive improvements across enquiry management, technical response and delivery timelines
- Manage and maintain technical resources, documentation and knowledge libraries
- Ensure alignment with wider business strategy and operational goals
- Commercial & Customer Impact
- Partner with sales and commercial teams to identify upsell and solution opportunities
- Support technical input into bids, projects and complex customer requirements
- Ensure a consistently high standard of customer experience and responsiveness
- Cross-Functional Collaboration
- Act as a key interface between technical services, engineering, sales and operations
- Support field sales, customer service teams and internal stakeholders
- Contribute to wider team activity, ensuring continuity during peak periods or resource gaps
- Compliance & Technical Governance
- Support compliance-related enquiries (e.g. material standards, regulatory requirements)
- Ensure adherence to quality, accuracy and engineering best practice
Why This Role?
- Opportunity to shape and lead a critical technical function
- Work within a premium, globally recognised engineering environment
- High-impact role with real influence across operations and customer delivery
- Platform to progress into broader leadership or commercial roles
Location/Hours: Fully onsite role at their beautiful premises in Kings Langley, Hertfordshire - Core hours 08:45-17:00 (Mon-Thu), 08:45-16:00 (Fri), with flexitime options.
This role would suit an experienced technical lead looking to step into a more visible, strategic position, while remaining close to the engineering and customer interface. If this sounds like you then please apply today!
Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.
Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global E in Watford employer: Lylanari Recruitment
As a globally respected leader in mechanical engineering, our client offers an exceptional work environment characterised by unmatched reliability and deep technical authority. Employees benefit from a collaborative culture that prioritises knowledge sharing and continuous improvement, alongside ample opportunities for professional growth within a premium engineering setting. Located in the picturesque Kings Langley, Hertfordshire, the company provides a supportive atmosphere with flexible working hours, making it an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global E in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into the company's projects and values. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your technical explanations! You’ll likely need to discuss complex mechanical systems, so being able to communicate these clearly to both technical and non-technical audiences is key. Get a friend to quiz you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on the opportunity.
We think you need these skills to ace Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global E in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Services Manager role. Highlight your mechanical engineering background and any leadership experience you've had in technical environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved processes in previous positions, and show your passion for the engineering sector.
Showcase Your Technical Knowledge:In your application, don't shy away from demonstrating your understanding of mechanical systems and technical applications. This is crucial for a role that requires you to act as a bridge between technical and non-technical teams.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within our globally recognised engineering environment.
How to prepare for a job interview at Lylanari Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your mechanical engineering knowledge. Be ready to discuss specific systems and applications relevant to the role. This will show that you not only understand the technical aspects but can also lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about challenges you've faced and how you managed them. Highlight your ability to build a collaborative culture and set clear priorities, as this is crucial for the role.
✨Understand the Business Context
Familiarise yourself with the company's position in the market and their customer base. Be ready to discuss how you can identify commercial opportunities and improve customer experiences. This shows you're not just technically savvy but also commercially aware.
✨Practice Your Communication
Since you'll be interfacing with both technical and non-technical audiences, practice explaining complex concepts in simple terms. This will demonstrate your ability to engage effectively across different teams and ensure alignment within the organisation.
