At a Glance
- Tasks: Lead a dynamic Technical Services team, delivering top-notch support and solutions.
- Company: Globally respected engineering leader in precision components and technologies.
- Benefits: Competitive salary, flexible hours, and opportunities for career progression.
- Other info: Join a collaborative culture with real influence on customer delivery.
- Why this job: Shape a critical technical function in a premium engineering environment.
- Qualifications: Degree in Mechanical Engineering and proven leadership experience.
The predicted salary is between 60000 - 80000 £ per year.
Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market.
This is a rare opportunity to take on a leadership role within a globally recognised, premium engineering solutions provider operating across complex and safety-critical industries. Following a strategic restructure, the business is investing heavily in strengthening its technical capability - placing this role at the centre of how technical services are delivered, scaled and improved. Critically, this position sits within the core leadership structure, reporting into the Head of Internal Sales & Customer Excellence, offering real visibility and influence.
You will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network. This is a hands-on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered. You will also act as a critical interface between technical, commercial and operational teams, ensuring alignment, efficiency and continuous improvement.
What We’re Looking For
- Degree in Mechanical Engineering (or equivalent technical background)
- Proven experience leading teams within a technical/engineering environment
- Strong understanding of mechanical systems and technical applications
- Experience managing technical enquiries, quotations or solution-driven workflows
- Commercial awareness with the ability to identify opportunities from demand
- Highly organised with strong attention to detail
- Confident communicator, able to engage across technical and non-technical audiences
Key Responsibilities
- Leadership & Team Management
- Lead, develop and performance manage the Technical Services team
- Set clear priorities, workflows and service standards
- Build a collaborative, knowledge-sharing culture across the function
- Technical Oversight & Delivery
- Act as the escalation point for complex technical enquiries
- Oversee the triage and prioritisation of all incoming enquiries and quotation activity
- Ensure technical accuracy across solutions, specifications and applications
- Support technical evaluation to determine the correct solution pathway
- Own and optimise Technical Services workflows, processes and automations
- Drive improvements across enquiry management, technical response and delivery timelines
- Manage and maintain technical resources, documentation and knowledge libraries
- Ensure alignment with wider business strategy and operational goals
- Commercial & Customer Impact
- Partner with sales and commercial teams to identify upsell and solution opportunities
- Support technical input into bids, projects and complex customer requirements
- Ensure a consistently high standard of customer experience and responsiveness
- Cross-Functional Collaboration
- Act as a key interface between technical services, engineering, sales and operations
- Support field sales, customer service teams and internal stakeholders
- Contribute to wider team activity, ensuring continuity during peak periods or resource gaps
- Compliance & Technical Governance
- Support compliance-related enquiries (e.g. material standards, regulatory requirements)
- Ensure adherence to quality, accuracy and engineering best practice
Why This Role?
- Opportunity to shape and lead a critical technical function
- Work within a premium, globally recognised engineering environment
- High-impact role with real influence across operations and customer delivery
- Platform to progress into broader leadership or commercial roles
Location/Hours: Fully onsite role at their beautiful premises in Hertfordshire - Core hours 08:45–17:00 (Mon–Thu), 08:45–16:00 (Fri), with flexitime options. This role would suit an experienced technical lead looking to step into a more visible, strategic position, while remaining close to the engineering and customer interface. If this sounds like you then please apply today!
Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.
Technical Services Manager with Mechanical Engineering background - Global Engineering Leader -[...] employer: Lylanari Recruitment
Join a globally respected leader in mechanical engineering, where you will have the opportunity to shape and lead a critical technical function within a premium environment. With a strong focus on employee growth, collaborative work culture, and a commitment to delivering high-quality solutions, this role offers real influence across operations and customer delivery. Located in beautiful Hertfordshire, enjoy a supportive workplace with flexible hours that prioritise work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager with Mechanical Engineering background - Global Engineering Leader -[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that fits your skills perfectly.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've led teams and tackled complex technical challenges in the past. Show them you’re the go-to person for solutions!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Check out our website for roles that match your background in mechanical engineering and technical services. We’ve got some great opportunities waiting for you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role and the company.
We think you need these skills to ace Technical Services Manager with Mechanical Engineering background - Global Engineering Leader -[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Technical Services Manager role. Highlight your mechanical engineering background and any leadership experience you've had in technical environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved processes in previous positions, and show your passion for delivering high-quality technical support.
Showcase Your Technical Knowledge:In your application, don't shy away from demonstrating your understanding of mechanical systems and technical applications. We want to see how you can bridge the gap between technical and commercial teams effectively.
Apply Through Our Website:For the best chance of being noticed, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Lylanari Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your mechanical engineering knowledge. Be ready to discuss specific systems and applications relevant to the role. This will show that you have the technical authority needed to lead the Technical Services function.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in a technical environment. Highlight your experience in managing workflows and improving processes, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Business
Research the company’s position in the market and its key sectors like energy and life sciences. Being able to discuss their mission-critical technologies and how they impact customers will demonstrate your commercial awareness and alignment with their goals.
✨Practice Cross-Functional Communication
Since this role involves collaboration across various teams, practice explaining complex technical concepts in simple terms. Prepare to discuss how you would engage with both technical and non-technical audiences, ensuring everyone is on the same page.
