At a Glance
- Tasks: Lead a dynamic Technical Services team, delivering top-notch support and solutions.
- Company: Join a globally respected engineering leader known for precision and reliability.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Other info: Onsite role in beautiful Hertfordshire with flexible working hours.
- Why this job: Shape a critical technical function in a premium engineering environment.
- Qualifications: Degree in Mechanical Engineering and proven leadership experience required.
Our client is a globally respected mechanical engineering leader, delivering precision-engineered components and mission-critical technologies that keep essential operations running across energy, life sciences, advanced manufacturing and high-tech industrial sectors. Known for unmatched reliability, deep technical authority, and customer partnerships built over decades, they operate at the premium end of the market.
This is a rare opportunity to take on a leadership role within a globally recognised, premium engineering solutions provider operating across complex and safety-critical industries. Following a strategic restructure, the business is investing heavily in strengthening its technical capability - placing this role at the centre of how technical services are delivered, scaled and improved. Critically, this position sits within the core leadership structure, reporting into the Head of Internal Sales & Customer Excellence, offering real visibility and influence.
You will lead the Technical Services function, ensuring the delivery of high-quality, responsive and solution-led technical support to customers, field sales teams and internal stakeholders across the UK and international network. This is a hands-on leadership role, combining team management, technical oversight and operational improvement. You will play a key role in shaping how enquiries are triaged, solutions are defined, and customer outcomes are delivered. You will also act as a critical interface between technical, commercial and operational teams, ensuring alignment, efficiency and continuous improvement.
What We're Looking For
- Degree in Mechanical Engineering (or equivalent technical background)
- Proven experience leading teams within a technical/engineering environment
- Strong understanding of mechanical systems and technical applications
- Experience managing technical enquiries, quotations or solution-driven workflows
- Commercial awareness with the ability to identify opportunities from demand
- Highly organised with strong attention to detail
- Confident communicator, able to engage across technical and non-technical audiences
Key Responsibilities
- Leadership & Team Management
- Lead, develop and performance manage the Technical Services team
- Set clear priorities, workflows and service standards
- Build a collaborative, knowledge-sharing culture across the function
- Technical Oversight & Delivery
- Act as the escalation point for complex technical enquiries
- Oversee the triage and prioritisation of all incoming enquiries and quotation activity
- Ensure technical accuracy across solutions, specifications and applications
- Support technical evaluation to determine the correct solution pathway
- Process, Systems & Continuous Improvement
- Own and optimise Technical Services workflows, processes and automations
- Drive improvements across enquiry management, technical response and delivery timelines
- Manage and maintain technical resources, documentation and knowledge libraries
- Ensure alignment with wider business strategy and operational goals
- Commercial & Customer Impact
- Partner with sales and commercial teams to identify upsell and solution opportunities
- Support technical input into bids, projects and complex customer requirements
- Ensure a consistently high standard of customer experience and responsiveness
- Cross-Functional Collaboration
- Act as a key interface between technical services, engineering, sales and operations
- Support field sales, customer service teams and internal stakeholders
- Contribute to wider team activity, ensuring continuity during peak periods or resource gaps
- Compliance & Technical Governance
- Support compliance-related enquiries (e.g. material standards, regulatory requirements)
- Ensure adherence to quality, accuracy and engineering best practice
Why This Role?
- Opportunity to shape and lead a critical technical function
- Work within a premium, globally recognised engineering environment
- High-impact role with real influence across operations and customer delivery
- Platform to progress into broader leadership or commercial roles
Location/Hours: Fully onsite role at their beautiful premises in Kings Langley, Hertfordshire - Core hours 08:45-17:00 (Mon-Thu), 08:45-16:00 (Fri), with flexitime options.
This role would suit an experienced technical lead looking to step into a more visible, strategic position, while remaining close to the engineering and customer interface. If this sounds like you then please apply today!
Due to high application volumes, only shortlisted candidates will be contacted - but we genuinely review, appreciate and value every application and wish you the very best in your search.
Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global Engineering Leader - Competitive salary + benefits in Kings Langley employer: Lylanari Recruitment
Join a globally respected leader in mechanical engineering, where you will have the opportunity to shape and lead a critical technical function within a premium environment. With a strong focus on employee growth, collaborative work culture, and a commitment to continuous improvement, this role offers a unique chance to influence operations and customer delivery while enjoying competitive salary and benefits. Located in the picturesque Kings Langley, Hertfordshire, you will thrive in a supportive atmosphere that values your expertise and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global Engineering Leader - Competitive salary + benefits in Kings Langley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the engineering field. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in mechanical engineering. Be ready to discuss how your experience aligns with their needs, and think of examples that showcase your leadership and technical skills.
✨Tip Number 3
Show off your problem-solving skills! In interviews, highlight specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your ability to lead and improve technical services effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Technical Services Manager with Mechanical Engineering background - Onsite, Hertfordshire - Global Engineering Leader - Competitive salary + benefits in Kings Langley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Technical Services Manager role. Highlight your mechanical engineering background and any leadership experience you've had in technical environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for mechanical engineering and how your previous experiences align with our mission of delivering high-quality technical support.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use quantifiable results to demonstrate how you’ve led teams, improved processes, or enhanced customer satisfaction in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within our globally recognised engineering environment.
How to prepare for a job interview at Lylanari Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your mechanical engineering knowledge. Be ready to discuss specific systems and applications relevant to the role. This will show that you not only understand the technical side but can also lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about challenges you've faced and how you managed them. This is a leadership role, so demonstrating your ability to inspire and manage a team is crucial.
✨Understand the Business Context
Familiarise yourself with the company's position in the market and their key sectors. Being able to discuss how your role can impact their operations and customer delivery will set you apart from other candidates.
✨Prepare for Cross-Functional Questions
Since this role involves collaboration across various teams, be ready to discuss how you've worked with sales, engineering, and operations in the past. Highlight your communication skills and how you ensure alignment between different functions.
